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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
285 ratings and 189 comments received in the last 90 days.
04 April 2024
Everything was covered very comprehensively.
29 March 2024
Answered all my questions, approachable and knowledgeable. Easy experience! Thank you!
28 March 2024
Looked after from the moment I stepped inside the showroom, great experience
20 March 2024
Excellent process and communication from start to finish
15 March 2024
Only issues were a fuel filler flap sticking out from the car body. Also some greasy marks on one of the front seats
15 March 2024
Going above & beyond to source a clubman build slot. Attention to & advice on spec detail. Flexibility to accommodate requests on collection date. Ability to deal with 6 year olds random questions, making him feel special and the process stressless.
14 March 2024
Very helpful staff
12 March 2024
Really good experience , phoned up and booked appointment on same day with Rhys , test drove car I wanted to buy , and Rhys went through everything with me nothing was too much trouble was there for about 3 hours in total .
11 March 2024
It was perfect. All avenues were covered.
10 March 2024
Helpful salesperson
10 March 2024
Very good
07 March 2024
Dealing with people at Mini was an absolute pleasure, the sales person was very friendly, helpful and very knowledgeable about the product he was selling, nothing was too much trouble.
07 March 2024
Very informative, welcoming and helpful
07 March 2024
Simon had great knowledge of the products and no pressured selling
06 March 2024
Fully explained everything and has checked since that I'm happy with everything
06 March 2024
All the purchasing experience was very good and James Eagle was particularly knowledgeable and polite.
06 March 2024
Smooth and easy
29 February 2024
Very impressive sales team at Oxford Mini, Long Hanborough. Special mention should go to Product Manager, Mr Ricky Clarke, who delivered first-class service throughout.
28 February 2024
Kept in touch in terms of dates Quick and easy
26 February 2024
The purchase and delivery was excellent and always. i was kept informed at all times.
23 February 2024
Paul Gill couldn't do enough to make my purchase a special occasion which it was.
22 February 2024
Friendly staff and lots of knowledge
22 February 2024
Simon is a top salesman who explains everything clearly.
22 February 2024
Super easy process and very well communicated throughout
22 February 2024
Knowledgeable polite and efficient service
02 February 2024
Paul helped me find the suitable car for me.
30 January 2024
Friendly and very helpful.
28 January 2024
Nothing was too much trouble
27 January 2024
Quick!
27 January 2024
Salesperson( Katie Newland) looked after us very well. Not pushy, but knowledgable and patient. No problems from first enquiry to pick up.
27 January 2024
The staff at Oxford North branch of MINI did an amazing job of helping us with our MINI order. Especially during the factory delays, Simon went above and beyond with his customer service.
18 April 2024
All good thx
17 April 2024
Have known them for many years and staff are always helpful friendly and professional.
17 April 2024
Very happy
17 April 2024
All dealt with efficiently and effectively
16 April 2024
Friendly, comfortable waiting area, good coffee machine, but the biscuits have definitely gone down hill.
15 April 2024
Everyone done well and on time, contact from dealer when car ready to collect
14 April 2024
Never had a problem they couldn't resolve.
11 April 2024
I've always taken the car here because the service is amazing. I'm always kept updated and the work is done with no issues. This time, Rozeena looked after my car and was brilliant. I also loved the heath check video from Liam - thank you!
11 April 2024
I reluctantly ticked the box to say 'yes please' to the free wash and hoover, knowing that I park under a sycamore tree so have pretty much given up on keeping my car clean. I'm so grateful to whoever gritted their teeth and put the work in!
10 April 2024
Efficient and professional.
10 April 2024
Experience was great apart from the cost!
10 April 2024
Took a couple of visits to solve the issue but really happy with the customer care.
08 April 2024
extremely.reliable and all staff are so courteous and also quite friendly
08 April 2024
The staff at North Oxford are so friendly. Becky and Claire on reception were so polite. When I arrived on the second day to collect my car I was shown to the waiting area and told about the facilities. Becky was great with discussing my car's work.
08 April 2024
You do a good job
08 April 2024
t
07 April 2024
Easy drop off, kept updated throughout and super quick!
05 April 2024
The service and customer guidance was great the only thing was the valet / hoover I asked for at the end was not done well at all
03 April 2024
Staff are always friendly and helpful
03 April 2024
From the person that greeted me to the person that signed it all off, it was great. The video sent of the service eas clear and informative.
02 April 2024
Overall customer service from mini staff
01 April 2024
Good information provided and a great overall experience.
01 April 2024
I received my Vehicle Health check video at around 11am but didn't get my vehicle back until midday. Why the delay?
31 March 2024
All completed as required.
29 March 2024
Everything ran smoothly
29 March 2024
I popped in on a Thursday for a service light which turned out to be the brake fluid. The car was done on the Friday and cleaned. Couldn't ask for better service.
28 March 2024
Communication above expectations !
28 March 2024
Polite service and all fixed on time
26 March 2024
Could not fault the way we were looked after
26 March 2024
All very good - the only downside is the price
26 March 2024
Easy to book and very friendly and efficient service.
26 March 2024
Great service
26 March 2024
Work was completed as planned and car was superbly cleaned
26 March 2024
effient as always
26 March 2024
Excellent service
25 March 2024
Very efficient and work carried out to time
25 March 2024
Always a great service at NOG
25 March 2024
Advice and options given for the work that needed to be done. Hugely expensive, but not their fault. I was advised well and dealt with courteously
25 March 2024
We were made welcome on arrival and kept well informed.
25 March 2024
Craig was very helpful in the service dept. The service was completed on time.
25 March 2024
Everything easy
25 March 2024
Everything done as I was expecting and friendly, professional staff
25 March 2024
Staff were helpful & friendly, everywhere was clean & tidy & work carried out in a timely way.
25 March 2024
Becky was really excellent. Could not have been more helpful and accommodating .
25 March 2024
Very satisfied except that the repair took longer than expected. The employee did apologise for not letting me know sooner.
24 March 2024
I received an email telling me I would need to pay for the repairs, I was shocked. It took 3 phone calls to sort it out but it should never have happened. Total lack of communication.
24 March 2024
We were told our car wouldn't be ready the same day but as we were already on our way to collect it we continued our journey. A different member of your service team helped us and it turned out that we could take our car.
22 March 2024
Nice coffee
22 March 2024
Everything went as planned,no issues.
22 March 2024
Always receive excellent service and I feel like Mr car is in safe hands
22 March 2024
Good completed while I waited.
21 March 2024
Staff were excellent on reception but unfortunately when I came to collect vehicle computer still showed low battery.So I had to go home and come back next day to collect the vehicle once it had been charged overnight.
21 March 2024
Excellent customer service
21 March 2024
Good communication
21 March 2024
Great service. Friendly, helpful and kept me up dated on progress.
21 March 2024
Communication on work being done
20 March 2024
Always treated with respect- even when I ask questions typical of a non mechanical woman!
20 March 2024
Provided the info i wanted
20 March 2024
This was a major service 35K so was surprised that after only 90 minutes I was called to say all done! Car valet at end was quite poor
19 March 2024
Service and MOT, with courtesy car cover, booked 8 weeks prior to the service date. I contacted North Oxford Garage to check everything was still in place a few days before and they had not booked the courtesy car.
19 March 2024
Very Satisfied with the service provided and keeping me up to date with progress and the cost implications
16 March 2024
Top professional and friendly
16 March 2024
Happy with the service
15 March 2024
They cleaned my car at no extra cost
14 March 2024
Slow. Pre booked MOT time but took over 2 hours.
14 March 2024
As above.
13 March 2024
I found it slightly disappointing that there wasn't a video of the vehicle health check up sent to me this time, although a team member notified and explained to me all the details later.
13 March 2024
See above. V helpful and friendly and didn't over charge by servicing when the car didn't need one in spite of booking in for that and an MOT
13 March 2024
easy service but all went smoothly
13 March 2024
They are a dealer that I trust
12 March 2024
The service was done while I waited which was helpful.
12 March 2024
Efficient and competent, approachable staff. Pleasant and well maintained facilities. Clean /tidy and professional looking decor
12 March 2024
Comfortable place to wait. My only complaint is that there is no non-dairy milk.
11 March 2024
The service team always explain what has happened and spend time with the customer rather than rushing through
10 March 2024
Prompt attention. Good coffee!
10 March 2024
While the repair and communication were excellent I found it almost impossible to justify the high cost of the repair, which was half the cost of the car. Consequently I am selling the Mini and buying Japanese. I simply cannot afford any more issues
08 March 2024
Fabulous service, staff so helpful and friendly, great service!
08 March 2024
Job done swiftly Professional Use of a car My car cleaned Expensive but worth it Great coffee !!!!
08 March 2024
Customer service and service in general has always been excellent.
06 March 2024
The work was carried out to a good standard , the parts were ordered and came in within hours . Staff pleasant and well informed
05 March 2024
Staff friendly and kknowledgeable
05 March 2024
All staff really welcoming and helpful. Dealership is set out for customer ease and is very clean and tidy.
05 March 2024
Servicing done properly and quickly
05 March 2024
Good service
04 March 2024
Booked in service. Arrived to collect car and service had not happened. Booked again but didn't get check-in notice so didn't drop car off. Phoned to rebook a third time and call cancelled as your fire alarm went off. Drove to dealership to arrange
04 March 2024
The Pitstop Service was ideal, fast service, informative walkaround video was emailed to me and I was able to work from the seating area with wifi and lovely hot chocolate!
04 March 2024
The service agent was helpful and courteous.
04 March 2024
Greg kept me updated regarding the problems with my car. I was made aware of the cost and additional items after the diagnostic was complete. Also being able to spread the cost using Bumper is a god send
04 March 2024
Efficient and helpful
04 March 2024
The garage is easy to contact and courteous
04 March 2024
Mostly good. I was surprised at the cost of MOT and service, because the car needed only a very limited check and the MOT was a good price. There were quite long and unexplained delays checking in the car and collecting it.a bit annoying
03 March 2024
A very comfortable & friendly place to wait whilst your car is being seen to .
01 March 2024
All went well
29 February 2024
They found the problem and fixed it quickly
29 February 2024
Lost a star! Disappointed that some work was done without my consent as I could have done it myself, and I was charged for it. It wasn't a lot of money, but enough to cause an issue. The bill was reduced slightly after I questioned it.
29 February 2024
Nothing to add
29 February 2024
Would have given 5 stars, but reduced to 4 as did not listen to my need for urgency.
28 February 2024
The work was carried out to an excellent standard and I was not expecting a video showing me jobs that will need attention
28 February 2024
Always so helpful
28 February 2024
Helpful and communicative customer service but prices of work needed seem higher than the average
28 February 2024
Professional and knowledgeable staff
28 February 2024
Loved the service from Becky and the car was clean
27 February 2024
Friendly staff and was kept updated about my cars repair service
27 February 2024
Comfortable waiting area for customers
27 February 2024
Very happy with the service all very professional
27 February 2024
Staff are superb, really on it and focussed on making the customer the centre of what they do. I can tell you its not like that at Audi Oxford!
26 February 2024
Always greeted with a welcome
26 February 2024
As above
26 February 2024
Responsive and pursued complex technical issues with technical depts in Germany etc. Explained what was happening at each point.
26 February 2024
Everything went according to plan.
26 February 2024
Everyone is great. Wonderful service from all of the team.
25 February 2024
They took care of everything and resolved all the issues to my complete satisfaction
25 February 2024
Completed the brakes service and my request to have the passenger door looked at. All done perfectly
25 February 2024
No issues
24 February 2024
Good
24 February 2024
All went to plan plus courtious
24 February 2024
In the past, Mini would check tyre pressures, oil and any small thing for free. Now, everything costs a lot of money and there are all sorts of packages such as 'health checks' that seem designed to induce the customer to pay more.
23 February 2024
Car was serviced successfully
23 February 2024
Again, everyone is very helpful, efficient & my car is well looked after by you.
23 February 2024
Employee was very helpful and resolved my issue quickly
23 February 2024
The service was carried out and my car ready to collect when I requested.
23 February 2024
Everyone is very nice and clearly very experienced
23 February 2024
Due care and attention to detail and so very helpful!
23 February 2024
Service reception was excellent Harriet Claridge was super helpful, I had booked a pit stop MOT online but on the day I was in a queue likely all day wait, Harriet quickly arranged a courtesy car. Great customer service.
23 February 2024
As is the case with each of our previous occasions to be at NO Mini the genuinely pleasant manner and willingness to address whatever issue however small is a real rarity from our experiences at garages other brands offer.
23 February 2024
Becky was so lovely to deal with and got the cost of my repair down to a figure that was actually affordable when I was contemplating handing the car back and cancelling the PCP agreement with the original quote.
23 February 2024
Checked in online the evening before car was brought in to garage but had to go through the same process when I arrived the following day. Didn't make for a speedy check in
22 February 2024
All work completed on time
22 February 2024
Great, fast service. Car cleaned well the person I dealt with was clear, concise and efficient
22 February 2024
Lovely chap
22 February 2024
N/A
22 February 2024
Everything was done in a timely manner.
22 February 2024
happy with service
22 February 2024
Communication and customer service was great
22 February 2024
Just very satisfied with the whole experience. Very warm welcome on arrival & staff all very nice. Everything was explained to me & permission asked of me to carry out the work. All very professional.
22 February 2024
The staff was nice and did a great job on my car. I'll definitely recommend them to others.
22 February 2024
The video very informative
01 February 2024
polite
29 January 2024
Very friendly and offer great facilities whilst you wait.
29 January 2024
Service from end to end was fast and efficient. Having access to a courtesy car also made the process much easier for me.
28 January 2024
No issues so far with service
28 January 2024
Smiley helpful staff
28 January 2024
Friendly helpful and professional
28 January 2024
Everything completed in time estimated
28 January 2024
Left night before called with issue. Sorted and collected next day. When daughter picked up her new mini. Result
28 January 2024
Asked for a recall and you took the opportunity to upsell - not what was expected.
28 January 2024
Plenty of facilities available while you wait. Kept up to date regularly
28 January 2024
Excellent service, brilliant dealership. Hard to explain certain technical issues to the sales staff who give a standardised answer without consulting a technician but understandable why. Overall a good experience.
28 January 2024
Brilliant, Greg was very helpful and relaxed.
28 January 2024
See above
27 January 2024
Very satisfied
27 January 2024
See above
27 January 2024
Friendly and polite
27 January 2024
As above
27 January 2024
Very polite and helpful team
27 January 2024
Friendly and efficient.
27 January 2024
work done well, courtesy car available
08 April 2024
From the beginning of the purchase, I was attended by Emily Thomas. I did not feel rushed or pressured at all, she explained everything in detail, and in a very nice way. Cannot recommend her more! Feeling very pleased with the overall process :)