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Customer Reviews.

service

5

Staff were brilliant, especially Becky.

06 July 2019

service

5

Great service

05 July 2019

service

4.5

Fine, car was serviced as requested within the time specified.

05 July 2019

service

5

JUST VERY GOOD SERVICE

04 July 2019

service

5

Just very please they could do more

01 July 2019

service

5

Courteous and prompt service experience.

01 July 2019

sales

5

Very satisfied

30 June 2019

service

4

Just satisfied, job done

30 June 2019

service

5

Courteous efficient professional

30 June 2019

sales

5

Everything ran very smoothly and we were kept informed throughout. Getting a full tank of petrol and a bottle of wine on collection was the icing on the cake!

28 June 2019

service

5

Friendly service staff who explained what the service would entail.

25 June 2019

sales

2

The dealership staff during the purchase were excellent- 5*'s! However, the operational delivery of the vehicle from order to ownership took 100 days!! That was waaay too long, and despite the dealerships attempts to speed things up it was delayed.

25 June 2019

service

4.5

Service was great but no loan car available

24 June 2019

service

1

My wife was recommended to approve brake pad replacement even before the wear indicator had triggered. As you know, once triggered, there is plenty of time to get this booked in. As she doesn't understand this, she agreed. It's the oldest trick in th

24 June 2019

sales

5

First class customer experience delivered by Simon Gardner.

24 June 2019

service

5

Informative, helpful, efficient and polite customer service

22 June 2019

service

1

Dash cam disconnected at wrong end which ment taking camera off screen to reconnect. Still having trouble with it dropping off now .they are still zeroing my trip despite complaining last time.

22 June 2019

service

5

Service was excellent

22 June 2019

service

5

I would recommend to anyone,

19 June 2019

sales

5

Rhys Lines was the best salesperson ever. Really personalised service. He was able to accommodate tight deadlines and specific car requirements whilst always ensuring we were comfortable and we were aware of all the steps through the process.

18 June 2019

service

5

Never had a problem with them

17 June 2019

sales

4

Good service all round

17 June 2019

service

5

The whole experience went very well.

16 June 2019

service

2

The garage is now so big that the personal service I received when I got my first of five minis in 2002 has long disappeared!

15 June 2019

sales

5

The showroom is an amazing space. Great service from Simon from start to finish. My only criticism would be that the lovely receptionist needs to look people in the eye when they arrive and smile. She is the first point of contact.

14 June 2019

service

4

Good on time service. My car was washed and cleaned, thank you, good but not up to the usual standard.

13 June 2019

service

5

No problems at all

13 June 2019

service

5

The people listen and are there to help and can see focus on customer service.

11 June 2019

service

5

Job completed in good time

11 June 2019

sales

5

Service was excellent from the moment I made contact. Rhys Lines bent over backwards to assist us and couldn't have been more helpful.

11 June 2019

sales

5

Ricky Clarke saw me right away to discuss/order my new Mini. He was clear and informative when discussing all options as we built the Mini. And he kept me up to date with all developments of the Mini's delivery.

11 June 2019

service

4

Really great service and very friendly. Seems a little more expensive than Rybrook Mini and does time a bit longer to have things done. But would highly recommend.

11 June 2019

sales

5

Friendly helpful service.

10 June 2019

service

3

My car was very dirty when I collected it, I thought it would have been valeted.

10 June 2019

sales

5

nice place to do business

10 June 2019

service

5

Comfortable place to wait during service and done in time indicated

08 June 2019

service

5

I chose to wait in the showroom while it was services and was allowed to take my dog. Very comfortable waiting area and delicious coffee. Service only took 2 hours.

08 June 2019

service

5

Got back to me quickly and were very polite.

07 June 2019

service

2

My car was returned back to me absolutely filthy where it had been parked under a tree. It was dirtier than when I dropped it off! The chap at the service desk wasn't really interested when I showed him.

05 June 2019

service

5

Nearly always a pleasure. The body shop lags behind in customer service.

05 June 2019

service

5

Kept fully informed while car was in workshop

03 June 2019

service

5

Car works ok

02 June 2019

service

5

Only took an hour and all covered

01 June 2019

service

5

Professional and polite staff, excellent service

31 May 2019

sales

5

Every question answered at the outset and fully informed on progress between order and delivery , and handover efficient and no delays

31 May 2019

service

5

Excellent customer service. Very transparent about costs.

30 May 2019

service

5

Personal treatment. Prompt and timely.

29 May 2019

service

4.5

always friendly and efficient

28 May 2019

service

4.5

Helpful. Questions answered.

26 May 2019

service

5

when ever we need to get the car to Long Hanborough the service dept. check with Sam in car sales Or now Becky to take our car in for us so it does not inconvenience us which is very helpful to us.