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Customer Reviews.

sales

4

The service from the dealer was great. Only issue was the condition of the car when we initially came to pick it up, but this was sorted within a few days.

11 January 2018

sales

5

As it was a showroom model the speed of delivery was pretty much instant.

10 January 2018

sales

5

Excellent - relaxed and informative salesperson

09 January 2018

service

4

On this occasion I was very satisfied.

09 January 2018

sales

5

all queries were answered promptly and all controls explained in depth unlike the last time I purchased a Mini. Josh was extremely good compared with salesmen on the last 9 cars I have purchased.

09 January 2018

service

5

I was kept informed throughout the service.

05 January 2018

sales

5

The salesperson who was looking after me was very professional, caring and clearly knew what he was doing and made me feel very relaxed and comfortable about everything.

03 January 2018

sales

5

Josh kept us informed all the way through

02 January 2018

sales

5

Well oiled machine (the mini dealership) can’t fault it

29 December 2017

sales

5

Could not be faulted. Every promise kept.

29 December 2017

service

3

When I arrived in the morning there were at least 5 guys sat in their offices and not one of them came out to greet myself or the other two customers that arrived behind me.

28 December 2017

service

5

Attention to detail

28 December 2017

service

5

Very accommodating in meeting my needs in terms of time of service - and they welcome my dog, which is a huge bonus. Well done Mini!!!

28 December 2017

service

2

My dash cam was disconnected as the vehicle was moved to the workshop - no filming allowed - then presented with video of my tyre tread depths !! Show video of oil being removed, filter being changed, underside condition of vehicle !!

28 December 2017

service

5

Richard was really helpful and really helped me get the car sorted.

27 December 2017

sales

5

very positive buying experience, no problems

25 December 2017

service

4

All well and free coffee and wifi!

24 December 2017

service

5

Quick service and friendly phone call to let me know when it had been completed, also the car was nice and clean on collection.

22 December 2017

service

4

Excellent service, carried out quickly and efficiently

20 December 2017

service

3

service experience itself was great, however booking it was less than satisfactory. When I called to book my service the service dept was busy so I was offered a callback. No one called me back and I had to call twice more before getting an appt

20 December 2017

service

5

Polite.

20 December 2017

service

4

quick and on time

20 December 2017

sales

5

As always, the service was excellent. Can’t fault it.

19 December 2017

service

5

I had a small issue post service with the car (just one of those things that can happen when working on the car) but when reported to the garage, Collected, fixed and returned the same day. other than that would get 5.0

17 December 2017

service

5

Car available for me to use for the day whilst my car was being serviced

13 December 2017

sales

5

As above friendly, efficient

12 December 2017

sales

5

Great response and customer knowledge

12 December 2017

sales

4

All good, but emails/texts from MINI regarding progress did not precisely match emails from the sales garage.

12 December 2017

sales

5

Staff amazing all the way through. Loved the updates and being kept informed.

12 December 2017

sales

5

.

11 December 2017

service

4

my only issue was when I collected the car - it had been cleaned but not to a high standard - there was still birds muck on the car.

11 December 2017

service

4

When I walked in there was no one at the desk so I had to find someone in an office to help me, otherwise all was great.

09 December 2017

service

4

Attentive service in a brand new showroom. Good telephone follow up. Car immaculate when collected.

09 December 2017

service

2.5

2 visits instead of one. Extras offered by dealer not delivered. See above

08 December 2017

service

2

I should not have to check things over and find that the Brake fluid counter had not been re-set.Time taken as well - 2.5 hours.

05 December 2017

sales

5

Sales guy very good

05 December 2017

sales

5

I felt my salesperson Simon Gardner was extremely helpful, informative, patient and above all not at all pushy

05 December 2017

sales

4

Josh give us very clear and driving test on the first visit. He made us a brilliant suggestion on the car spec. all good for us.

04 December 2017

service

3

They are always very helpful, but you have to book a long time in advance to get an service appointment.

02 December 2017

service

5

Service explained very well

02 December 2017

service

5

Very helpful with everything you need to know

02 December 2017

service

4.5

Was great that Ben Sage could collect and deliver back my mini

01 December 2017

service

1

Was shown to waiting area. As I was new to this garage wasn't shown or even had it mentioned about being able to get a drink whilst waiting. Even noticed while I was there other clients being asked if they wanted a drink. Not good customer service.

01 December 2017

service

3

I liked it better when it wasn't so 'corporate' and there was addicted service reception desk

29 November 2017

service

2

I thought the newly refurbished North Oxford site was fab however as with any expanded business the quality of the service was lost. There was ONE lady looking after all the services, she was so busy we all found we had to wait longer than expected

29 November 2017

service

1

While the car was in for a warranty issue I had an oil service done at the same time. Oil has then leaked all over my driveway leaving a mess. I called Oxford mini but you can never get through to anyone in the service team. Finally spoke to the mana

29 November 2017

service

5

I was completely satisfied with the whole experience

28 November 2017

service

5

Efficient, friendly, pleasant environment

28 November 2017

service

2.5

Because I previously felt very relaxed and comfortable coming to the garage ..... but since the reverb I felt more intimidated and the service felt a lot less personable.

27 November 2017

service

5

Quick, efficient, kept me informed, excellent waiting facilities.