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Customer Reviews.

service

1

Total confusion over last service on tlc.had to wait 45 mins after collection time given for car to be cleaned car presented dirty just sprayed with water

13 June 2017

sales

5

Great service. 4th mini bought from them

12 June 2017

sales

5

Completely satisfied very understanding sales advisor for my requirements, never rushed me.

09 June 2017

service

3

They were suppose to pick my car up between 10am to 11am, but no turned up till I chased them and they finally picked it up just after 1pm and I never got it bad to the following day!

09 June 2017

sales

5

Great service from start to finish.

08 June 2017

service

4

I would have prefered to have had the car serviced at Long Hanborough mini due to geographic location. The Wolvercote roundabout and congestion at North Oxford BMW was not a pleasent experience.

06 June 2017

service

1

Rang 3 consecutive days to book, nobody called back. On 3rd day asked to speak to the Mgr, surprisingly then someone in Service was found! Arrived on day of service to a building site because nobody phoned me to say that they were still at BMW.

06 June 2017

service

5

Excellent customer service.

06 June 2017

service

4

because I still get the horrible burning smell now and again

05 June 2017

sales

5

Everything went smoothly and was delivered when it was promised

01 June 2017

service

5

Quick and friendly welcome on arrival, and handover was quick and no hanging around.

01 June 2017

service

5

Because I get on with everybody there

31 May 2017

service

5

Everything I asked for was completed in a timely way at a competitive price.

31 May 2017

service

5

Job was completed as said

30 May 2017

service

2

I bought my Clubman in June 2016. I phoned to make an appointment to have the air conditioning looked at. I ended up having to pay for a re-gas which wasn't covered under the warranty. I wasn't told this when I booked the car in. Very disappointed.

30 May 2017

service

5

Prompt,efficient service. Polite and coutious staff.

29 May 2017

service

5

service was completed on time and car was washed so it came back looking better than it was delivered.

29 May 2017

service

5

Problem fixed quickly and easily

29 May 2017

service

1.5

After recall and subsequently having my car returned with an oil leak there was very little personal feedback or reassurance that the recall was successful and that the engine had not been damaged by the oil leak.

26 May 2017

service

5

Easy transparent process - no fuss or unexpected issues and cost was competitive

26 May 2017

sales

5

every thng went well and sales person (SAM)was very helpful and imformative.

23 May 2017

service

5

Everything went as planned, staff friendly and I was kept informed

19 May 2017

service

3

Very polite and helpful in the main but we had to expedite progress updates, lengthy repair time and not right first time.

19 May 2017

service

1

Warning light came on so mini went in for check. I was phoned and advised that my pads and discs needed changing because pads were 4mm and discs were corroded. I agreed as I believed advice correct. But it wasn't. Pads can be 2mm and discs ok

18 May 2017

service

2

After dropping my car off at 7.45am with the arrangement to collect it a 1.00pm. when I arrived at 1.00pm the car was not ready and I was informed it would not ready for another 2 hours, my only alternative was to sit and wait in the reception area.

18 May 2017

sales

5

Simon was extremely helpful and knowledgeable steering us through th not uncomplicated options available and open to potential purchasers of the product...

12 May 2017

service

3

Person on reception was good. After the service i opened the bonnet and found a loose stopper laid in the engine bay. Had to take the car to the body shop, the person there said the paint would be alrighty if it was polished, however it was not!!

12 May 2017

sales

5

Easy relaxed sales approach; clearly knew the product backwards and used a previous MINI purchase to drive us towards a similar spec on the new car.

10 May 2017

service

5

I was satisfied with the customer service.

09 May 2017

service

5

Stress free experience, warm welcome, pleasant surroundings whilst waiting for service.

07 May 2017

service

3

While waiting for my car. the gentleman on reception rang to tell me the cost of the work to be done, I said ok and he said he would let me know when it's ready to collect. However he didn't ring and I had to chase. This happens every every time!!

06 May 2017

service

5

It was done on time and as expected

05 May 2017

service

3

The car was not very clean on its return and, even worse, something had been spilt in the front passenger footwell and left a mark!I only noticed it a couple of days ago as I had not used the car recently

04 May 2017

service

3

It was a very long wait but the service was done well.

03 May 2017

service

4

Job done in reasonable time and comfortable wait in lounge

26 April 2017

service

5

Friendly helpful staff. Appreciate the courtesy car.

25 April 2017

service

5

The staff were, as always, extremely helpful. I was very pleased with the thoroughness of the check they did on my mini, and that the problem was fixed that day. The only one downside was that they didn't have a courtesy car available.

25 April 2017

service

5

Excellent service from the Mini team.

21 April 2017

service

4

Would have been completely satisfied but being directed to the BMW desk not MINI desk meant I was delayed & had to make do with an automatic courtesy car. Becky Clulow continues to be an absolute gem - she shows genuine concern & knows her stuff FAB

20 April 2017

sales

5

Very happy with the service. All went very smoothly.

19 April 2017

sales

5

Simon Gardiner was fully aware of my requirements and was totally professional in his approach.

19 April 2017

service

5

very staisfied

18 April 2017

service

5

Very helpful chap on the service desk

18 April 2017

service

1

the fault was not repaired, despite being charged an extortionate amount of money for something which to my mind should have been repaired under warranty. A tyre pressure sensor should not come loose in a wheel due to a curb scuff

18 April 2017

service

5

No problems at all.

16 April 2017

service

4

I didn't take or collect my car but it all seemed to go without a glitch

15 April 2017

service

5

Excellent punctual service

15 April 2017

sales

5

Very helpful. Kept me up to date. Listened to what I wanted and then worked to make this happen.

14 April 2017

sales

5

I was greeted nicely each time went to the dealership, I was treated I a friendly and professional manner at all times and found Jordan and the other staff I dealt with knowledgeable about the product and buying options.

11 April 2017

sales

5

Simon The Salesman was very thorough and patient with us. He even sorted out a minor paint blemish whilst I waited. Top man.