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Customer Reviews.

service

1

See above. There has been no communication which I find astonishing. If you cannot obtain the part then simply keep me informed.

11 October 2017

sales

5

All questions answered, made me feel at ease and relaxed

11 October 2017

service

5

Welcoming staff, prompt attention and no problems encountered.

10 October 2017

sales

4

They kept me informed every step of the way and accommodated the requirements of my individual situation.

10 October 2017

sales

5

Competent staff

10 October 2017

sales

5

Simple straight forward sales process

10 October 2017

sales

5

Within a week of my first inquiry, I had been 'paired' with a sales executive who arranged a test drive, agreed a fair 'lower fuel emissions' part-exchange, procured the car & completed the transaction to the point of me driving away with the vehicle

10 October 2017

service

4

Comfortable area to wait and fully explained what was done

10 October 2017

sales

5

All down to Simon

10 October 2017

service

5

Because of very prompt and friendly service and everything was clearly explained.

07 October 2017

service

5

The service experience was great and the person I dealt with answered all the questions I had and nothing was too much trouble.My Mini came out looking new and very clean.Well done to all the staff there

06 October 2017

service

3

Incorrect parts were ordered for replacement

06 October 2017

sales

5

Simon our Salesman really made everything really clear from the start, car arrived exactly the same date as he said. Really stressfree.

05 October 2017

service

5

They were efficient on booking in. They checked how much needed to be done, did not do more than was required, cleaned the car and handover was a pleasant experience.

05 October 2017

service

4

Service was good.

05 October 2017

sales

5

Very happy with the service,cannot be happier

04 October 2017

service

4

Was quick and thorough. Good customer service

03 October 2017

service

5

Good service

03 October 2017

sales

5

Staff are courteous and patient and kept me informed of the progress of the car at all time

03 October 2017

service

5

The service is very friendly and proactive. I feel they care about my vehicle a lot and they work to return a vehicle in the best of shapes, identifying honestly additional problems.

01 October 2017

service

4.5

Exceelent service especially as the main mini garage was in the middle of refurbishment

30 September 2017

service

4

As above.

29 September 2017

service

5

Efficient and focused approach

29 September 2017

service

4

Rgelaxed and fit for purpose

28 September 2017

sales

5

Regular contact from Geoff Cornes and Samantha White in the North Oxford Mini team - they were excellent throughout

28 September 2017

service

5

They are efficient, they always give me a courtesy car and when my car is returned it is clean. Costs are reasonable and the staff at North Oxford explain everything and are helpful in minimising expense.

27 September 2017

sales

4

I felt that certain aspects of the sale. could have been explained better, namely the various build options. Ultimately this delayed us collecting our new car by c.1-month, but to be fair this was resolved with a courtesy car so no real drama

27 September 2017

sales

5

Good customer service and everything explained fully

27 September 2017

sales

5

It was a great experience throughout also I was made to feel that I was a valued customer.Lovely new showroom, very spacious and friendly atmosphere. Vehicles are well spaced out for ease of viewing.

27 September 2017

service

4

The service level that I received for my first MINI service was very good. I had a call a few days before confirming my booking and the courtesy car that I had requested. On the day of the service, everything was straight forward and hassle free.

27 September 2017

sales

4

Customer service was of a very high standard as always from Emily Thomas who understands my needs and expectations.

26 September 2017

service

5

Great service and no hassle

26 September 2017

service

3

Work was no doubt of a high standard, staff just need to get to grips with new facilities (see above). Really happy that my MINI was cleaned so thoroughly (as it was filthy when it came in).

26 September 2017

service

5

nothing to complain about

26 September 2017

sales

5

CouldnÂ’t fault the purchasing experience and customer care from North Oxford Garage.

26 September 2017

service

4

As above

24 September 2017

sales

5

Quick, easy and efficient

24 September 2017

service

5

I came in for my car service a little earlier than my arranged timeslot but this wasn't a problem - the team took my car and advised it would take approximately 90mins. I returned 90mins later and the car was ready waiting for me. No paperwork - fast

23 September 2017

service

5

Staff were very informative about what was going to be done

23 September 2017

service

5

Although the service was not carried out I was satisfied with the MOT.

23 September 2017

service

5

Issue resolved same day - courteous helpful & efficient service

23 September 2017

sales

5

Everything went very smoothly and I was regularly kept up to date with the progress.

21 September 2017

service

4

Overall service was very good and efficient but one spare part was not in stock so a substitute is in place at the moment.

21 September 2017

sales

5

Very friendly knowledgeable staff who greet me y name!

21 September 2017

service

5

Work complete on time. Cleaned vehicle on completion Work done to a good standard

20 September 2017

service

5

Service very good .really nice garage.well impressed

20 September 2017

service

5

The manager, Richard, was excellent, but the car wasn't very clean when I collected it. It also feels a bit clunky to drive as per after adjustments.

19 September 2017

sales

5

I took my two young children 6 & 4 to collect my MINI and at no point did I feel that they were unwelcome during the process. In fact Sam gave them both two small magnetic MINI's which they loved. We were all offered drinks as well.

18 September 2017

sales

5

Everything was just perfect

18 September 2017

sales

5

Everything went very smoothly and changes were made to accommodate the fact that I needed to pick up my new Mini earlier than had been first arranged.