Staff were brilliant, especially Becky.
Staff were brilliant, especially Becky.
Fine, car was serviced as requested within the time specified.
JUST VERY GOOD SERVICE
Just very please they could do more
Courteous and prompt service experience.
Just satisfied, job done
Courteous efficient professional
Everything ran very smoothly and we were kept informed throughout. Getting a full tank of petrol and a bottle of wine on collection was the icing on the cake!
Friendly service staff who explained what the service would entail.
The dealership staff during the purchase were excellent- 5*'s! However, the operational delivery of the vehicle from order to ownership took 100 days!! That was waaay too long, and despite the dealerships attempts to speed things up it was delayed.
Service was great but no loan car available
My wife was recommended to approve brake pad replacement even before the wear indicator had triggered. As you know, once triggered, there is plenty of time to get this booked in. As she doesn't understand this, she agreed. It's the oldest trick in th
First class customer experience delivered by Simon Gardner.
Informative, helpful, efficient and polite customer service
Dash cam disconnected at wrong end which ment taking camera off screen to reconnect. Still having trouble with it dropping off now .they are still zeroing my trip despite complaining last time.
Service was excellent
I would recommend to anyone,
Rhys Lines was the best salesperson ever. Really personalised service. He was able to accommodate tight deadlines and specific car requirements whilst always ensuring we were comfortable and we were aware of all the steps through the process.
Never had a problem with them
Good service all round
The whole experience went very well.
The garage is now so big that the personal service I received when I got my first of five minis in 2002 has long disappeared!
The showroom is an amazing space. Great service from Simon from start to finish. My only criticism would be that the lovely receptionist needs to look people in the eye when they arrive and smile. She is the first point of contact.
Good on time service. My car was washed and cleaned, thank you, good but not up to the usual standard.
No problems at all
The people listen and are there to help and can see focus on customer service.
Job completed in good time
Service was excellent from the moment I made contact. Rhys Lines bent over backwards to assist us and couldn't have been more helpful.
Ricky Clarke saw me right away to discuss/order my new Mini. He was clear and informative when discussing all options as we built the Mini. And he kept me up to date with all developments of the Mini's delivery.
Really great service and very friendly. Seems a little more expensive than Rybrook Mini and does time a bit longer to have things done. But would highly recommend.
Friendly helpful service.
My car was very dirty when I collected it, I thought it would have been valeted.
nice place to do business
Comfortable place to wait during service and done in time indicated
I chose to wait in the showroom while it was services and was allowed to take my dog. Very comfortable waiting area and delicious coffee. Service only took 2 hours.
Got back to me quickly and were very polite.
My car was returned back to me absolutely filthy where it had been parked under a tree. It was dirtier than when I dropped it off! The chap at the service desk wasn't really interested when I showed him.
Nearly always a pleasure. The body shop lags behind in customer service.
Kept fully informed while car was in workshop
Car works ok
Only took an hour and all covered
Professional and polite staff, excellent service
Every question answered at the outset and fully informed on progress between order and delivery , and handover efficient and no delays
Excellent customer service. Very transparent about costs.
Personal treatment. Prompt and timely.
always friendly and efficient
Helpful. Questions answered.
when ever we need to get the car to Long Hanborough the service dept. check with Sam in car sales Or now Becky to take our car in for us so it does not inconvenience us which is very helpful to us.