Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.7
Our rating is based on 12 comments from 24 reviews.
5.0
completely happy with the service
5.0
I am very delighted with the sales person, a professional young woman.
4.0
Allianz has glitches with their web integrity which rather lets down the overall MINI experience
5.0
It was due to the dealers ability to organise a test drive of the model I wanted within 24 hours that I purchased the vehicle
5.0
Emily was brilliant and did a very comprehensive handover
4.0
It was a pleasure to visit Nathan and the team
3.0
Everything went smoothly until the end when I was accidentally charged twice, which made me very overdrawn
5.0
Personable, attentive and professional service. Not pushy and brash, nicely judged.
5.0
Couldn't ask for a better service. Emily was really helpful
5.0
Emily answered all my questions, she certainly knows her stuff
Our service rating is 4.5
Our rating is based on 51 comments from 126 reviews.
5.0
I have never had any problems at north Oxford Mini they have always been very helpful. Everytime I have been at north Oxford I have dealt with Nicki, and i can only say how helpfull,and in my eyes goes that little bit extra in her job
4.5
Quickly explained the work required and gave me a price. Had the price included VAT then it would have been a 5. Why quote 'the public' prices excluding VAT. We want to know what we are going to pay, not 80 of it
5.0
Fixed very quickly and immediately. No subsequent issues.
4.0
The new part (turbo) failed after 200 miles.
5.0
I thought they were 1st class.
4.0
the car was in for a vehicle check after 22k, the engineer explained what had been done and what would happen at the next visit annual check .
2.0
Had to chase up service dept. Told part wd be in within 10 days over 3 weeks ago. Still no call
5.0
dealership staff very friendly.
4.0
The work took longer than it should have done.
5.0
The staff were very helpful and accomodating, the car was very well cleaned as well.
5.0
Always a great welcome by Nikki and generally an experience.
5.0
Amazing can not be faulted.
4.0
Always good service at Long Handborough garage.
5.0
Your staff are allways wellcoming
3.5
Overall experience very smooth and courtious. However, the specific minor issues with the car were not fully addressed during the service.
5.0
I cannot fault North Oxford Garage Ltd at all, I found them very helpful and very friendly every time I had to go and would definitely take my mini back there in the future.
5.0
The visit was in connection with a parts 'recall', but other than the minor inconvenience everything was undertaken courtiously and efficiently
5.0
They were very helpful at short notice returned the car promptly and spotless. They kept me informed throughout.
5.0
Very polite and efficient
5.0
Excellent and courteous as usual. I find the service staff efficient and friendly.
5.0
Really good. The dealership is very good they have always looked after us.
5.0
Knowledgeable, courteous and competent
5.0
They are always very good.
4.0
forgot to alter the service history on the dash so had to return to garage
4.0
Swift and courteous service as usual.
2.0
Asked for mats to be fitted and on collection had been charged for the mats but none fitted.
1.0
Response to timing belt needing to be rePlaced
5.0
I did say that I would have liked a reimbursement for the petrol and I had to wait 5 weeks for an appointment.
5.0
An incredible service, very happy
5.0
Lee Gilbert could not be more helpful, goes out of his way to make life more easier for me
5.0
Could not ask for better service. Yoiu get what you pay for. Excellent.
5.0
A simply charming re defined Mini dealership experience.
1.0
Car needed a steering repair for MOT. Was told would take 3 1 2 hours so was dropped off at 8am advising I needed the car for 1pm. Kept waiting whilst staff drank coffee and work did not start until 8.45am. Was then called later to say would be 2pm.
5.0
only critism would be that it was not explained that the Mini service was at a different place to the address.I was talking on the phone so initially i went to the wrong place .
5.0
They said it would be an hour and it was.
4.0
the service is quick but the sevice indicator has not been reset
4.0
The overall experience of the dealership was positive and I am always made to feel welcome whenever I visit. The only negative aspect is that they are over optimistic with the timings they give on how long the work will take.
3.0
Too far out of town which means I need to take the whole morning off work just for MOT washer problem. Not good.
5.0
Nothing is too much trouble and the valeting is very pleasing
5.0
Always very pleasant helpfull
4.0
Very helpful and friendly but cost more than expected
5.0
Nikki very nice, made me a drink, service done quickly by very experienced mechanic.
5.0
I just think they are great and give a very personal service.
5.0
Customer care beyond criticism