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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 154 comments received in the last 90 days.
11 January 2026
The service I had from Rhys was second to none It was a pleasure to have dealt with him I would recommend Rhys to anyone many thanks ??
09 January 2026
Ricky was fantastic he had all the answers to my question
07 January 2026
We have had a wonderful experience, from start to finish the friendly team at Mini made buying a new car a complete pleasure and joy.
03 January 2026
I received excellent customer service
27 December 2025
We were looked after a super agent at North Oxford Mini - a special shout out to Isabelle Parlett
26 December 2025
Ricky was super helpful as always
22 December 2025
Convenient and friendly service
21 December 2025
Overall the staff are very welcoming. My salesman was Ricky Clarke who sold me my first mini. He is very professional , knowledgeable and a great communicator. Excellent instruction on the mini's management system.
21 December 2025
the staff were very attentive and patient with my questions.
16 December 2025
One problem. Sales rep's out of office email gave me two addresses to comtact. Neuther replied and I made an error in consequence which cost me £80 and some trouble.
09 December 2025
Very helpful staff and kept informed and updated throughout the whole process was
08 December 2025
Great communication throughout the process with weekly updates on the progress. The handover of the new car was really straightforward, staff took the time to set the car key up on our phones and to set all the settings in the car as well.
06 December 2025
The service was outstanding. Simon Gardner led us thought the choice and purchase with complete professionalism and persevered for us when our first purchase was recalled. We would still be waiting now if he hadn't fully committed to helping us.
03 December 2025
Again all down to Sarah
02 December 2025
Simon who has looked after us for many years is excellent and super competant
30 November 2025
excellent service
26 November 2025
From order to delivery of vehicle, everything was handled smoothly and the process made as easy as possible.
25 November 2025
Emily was fast and efficient and at the same time didn't rush me. It was a Friday eve, I was exhausted after a long week as I can imagine she might have been as well but she didn't show it. She went through it all with kindness and humour. Thank you!
24 November 2025
Only took 3 weeks and I was able to collect on a Saturday to save taking time off work.
24 November 2025
Ricky was excellent from start to finish.
18 November 2025
Acceptance of deposit by your automated system meant pick up of car was delayed by three days, as it does operatate at weekends.
18 November 2025
Sarah kept us updated a true customer service person who went out of her way to assist us.
14 November 2025
Isabelle was so friendly, welcoming, knowledgeable and approachable throughout the process from first entering the mini dealership nothing was to much hassle
12 November 2025
Rhys was brilliant from start to finish and gave honest and personal advice
31 October 2025
Sarah and Isabelle at the North Oxford garage are so welcoming, friendly and helpful. I was very impressed with the experience. There is always a friendly voice on the phone and when we have visited we are very well looked after.
29 October 2025
As I've stated above I still have a on going issue
28 October 2025
Good communication
26 October 2025
Answered all our questions. Sourced another car after I irritatingly changed my colour preference
18 January 2026
The service was booked in conveniently and rearranged to suit us which was invaluable. It was carried out in the stated time. We had difficulty contacting the garage on the day of the service to find out when it was ready but otherwise it was very go
17 January 2026
you were very professional in what you did
17 January 2026
I was very pleased with the service. Everything was explained to me clearly. I liked getting a video as well that showed what was being done and checked.
16 January 2026
All good except had you said 3.5 hrs would be needed instead of a day I wouldn't have had to find 2 kind people to ferry me the 30 miles and would have waited.
16 January 2026
Excellent service as usual
15 January 2026
Everything was handled very professionally and efficiently.
15 January 2026
Couldn't ask for anything more, nothing negative to mention. It was a pleasure!
15 January 2026
Replaced the non working horn under warranty as requested, within time period agreed, advisers always helpful and patient.
14 January 2026
Everything was very efficient and the gentleman that dealt with everything was very helpful
13 January 2026
Prompt and efficient service
13 January 2026
We have been with North Oxford since 2011 where we bought three Countryman over the years and always had them serviced/repaired at Long Hanborough. For this recent visit we received the courteous and professional welcome that we always have.
13 January 2026
Mini repaired quickly and efficiently
13 January 2026
Staff were excellent - got me booked in quickly and all work completed. Great communications before and on the day.
12 January 2026
The service took longer than expected due to staff illness. I was treated very well - it was circumstances.
12 January 2026
Great service
12 January 2026
Satisfied that you could repair my car promptly. Absolutely NOT satisfied that heavy bolts were left, near the windscreen wipers, and wonder why the engineer uses my tool box which I find open in my boot. I am still waiting for Manager to contact me.
11 January 2026
Easy to check in - coffee and wifi available while I waited for service. Service was very quick. Staff very friendly and helpful.
10 January 2026
Efficiency and reliability
08 January 2026
All staff were helpful & friendly
05 January 2026
It was very efficient. Jazim was fantastic, the best customer experience I had at mini garage so far.
05 January 2026
Jaz was fab
05 January 2026
Took 4 hours to MOT and service which seems a disproportional amount if time
04 January 2026
Excellent service
04 January 2026
Quick response and polite staff
30 December 2025
Super efficient
29 December 2025
Very satisfied.
27 December 2025
Polite, courtesy service
27 December 2025
Think I should have been warned before I arrived of the cost of insurance excess. Obs once told that you can choose then you feel obliged to have full cover or it's tempting fate for something to happen. Just absorb the cost into the service cost.
26 December 2025
Service was very conveniently arranged with good communication from the garage.
25 December 2025
Because I'm a customer
24 December 2025
Service was seamless and simple
22 December 2025
Full service as expected
21 December 2025
Efficient, friendly staff. Nice coffee while you wait.
20 December 2025
Our VHC had errors:under Tyres, the specifications of the NSF, OSF & OSR tyres are incorrect. The tyres themselves state that they end in 91Y, not 95Y. As 95Y is higher spec, the quote to replace the damaged NSF tyre is presumably excessive and could
18 December 2025
Nothing bad to report
17 December 2025
Excellent from start to finish!
16 December 2025
The service checks were very thorough. I was advised of the good will option to cover the costs of replacement parts on an older car.
16 December 2025
Work done and health check done
16 December 2025
Very helpful at every stage
15 December 2025
Everything completed in time and on budget.
14 December 2025
It all went very smoothly
13 December 2025
polite service and nice place to spend the day while waiting for the car to be done
11 December 2025
I was charged for a key fob battery that I never asked for.
09 December 2025
Sorted my mini in quick time. Updates and videos sent - very clear and professional.
08 December 2025
Absolutely great service from start to finish. Cotswold Mini in Cheltenham could learn some customer service from the Mini team at Long Hanborough. I will most definitely be going to North Oxford Mini for my cars future servicing requirements. Thanks
07 December 2025
Kept in constant contact
07 December 2025
Overall happy with the servix
04 December 2025
As above
02 December 2025
Helpful reception and service staff. We had notification that seat belt could be faulty. All checks easily arranged.
02 December 2025
No complaints
02 December 2025
The staff were clearly trying to give a quality service.
02 December 2025
All happened as it should, so no complaints about the garage. However, the music on the vehicle health check video is very annoying and intrusive and, as far as I can see, unnecessary.
02 December 2025
I went in with a squeak and was told there was nothing wrong and sent array, only for it to worsen to then having a very bad experience with mini assist to then a significant fault found with my brakes. It was very badly handled.
01 December 2025
Everything was very efficient, smooth and well informed. At no point were we pushed into something we didn't want or didn't need.
29 November 2025
Good job fixing the issue with the convertible roof, reasonable-ish price, friendly team & a handy video health check.
29 November 2025
Rsponsive. Positive can-do.
29 November 2025
Staff are always kind and courteous and have good product knowledge.
28 November 2025
Failed to fix tyre pressure message and was not informed when we collected. It now has to go in again Monday 1st December. Very poor service and ultimately bad supervision on whoever signed for the work.
26 November 2025
No problems so very satisfied.
23 November 2025
Smooth hassle free experience
23 November 2025
Pleasant knowledgeable staff. Efficient
22 November 2025
Excellent after sales experience given by Mfanelo. ????
22 November 2025
Every thing done to my satisfaction
21 November 2025
Some work was recommended, but you didn't have the part so I had to come back.
21 November 2025
I was quoted incorrectly!
20 November 2025
Really easy to book in and extremely efficient
20 November 2025
My warning light came on just when I was due to drive to Ipswich to support my Mum. Mini fitted me in in a timely slot and I was able to travel with peace of mind just 2 days later than planned. Thank you
19 November 2025
Not only was our mini well looked after but I was able to work from the showroom so there was minimal impact to my day!
18 November 2025
Jazmin was welcoming and professional.
17 November 2025
Email prompts, video of service, all supporting the customer understanding of process.
17 November 2025
Lots of information given by the guy assigned to me and future work needed highlighted. I'm really not interested in looking at a video showing what the mechanic is doing
17 November 2025
Mini very kindly picked up my car and kept me informed about it's progress throughout the day.
17 November 2025
Friendly and efficient
17 November 2025
No problems. Very straightforward.
17 November 2025
Car's MOT and oil service completed in 2.5 hours while i waited. Comfortable waiting area, friendly staff.
16 November 2025
Friendly helpful staff
15 November 2025
Quickly done and fast
15 November 2025
Work was done quickly
15 November 2025
No issues
14 November 2025
Service carried out ptomptly, everything is explained and the waiting are is clean and comfortable with coffee/tea and snacks readily available.
13 November 2025
Service was fantastic as always - just a shame the car isn't playing ball and needs to go back (no fault of you guys!)
12 November 2025
Service reception was quick and professional and the car was completed ahead of time estimate
12 November 2025
All personnel polite and friendly.
11 November 2025
Friendly staff, work completed on time.
11 November 2025
Fantastic dealership but customer service in particular were first class
10 November 2025
Completed in a timely manner
10 November 2025
Problem identified and sorted in 24hrs including replacing the faulty part.
10 November 2025
Very helpful.
10 November 2025
Very happy
10 November 2025
fab service and communication
09 November 2025
Good service.
09 November 2025
Really liked the video of the visual inspection.
08 November 2025
Had the car 20months needed the steering column lubricated and now a new gearbox control unit, then an oil service advised as it came off production line 2yrs ago even though car says 4000miles till oil service
08 November 2025
Ease of booking, gentle reminders, online check in, could pay in advance before collecting the car, Chris was super attentive helpful and awesome via chat.
08 November 2025
Part came quickly
07 November 2025
The experience was good
06 November 2025
always feel looked after
06 November 2025
UK magnetic sticker removed during car wash!
06 November 2025
All work done to a good standard, no unnecessary work done. Regular updates and helpful video of health check.
04 November 2025
Hazel and Ben were efficient and helpful - they gave excellent service.
04 November 2025
Tried everything to find out the problem. Problem solved.
04 November 2025
Great team and very quick
04 November 2025
As above. Cleaning car is a nice addition
03 November 2025
Prompt,caring and efficient service
03 November 2025
As above.
03 November 2025
Completely satisfied
02 November 2025
Great communication
02 November 2025
The initial information I was given re pricing and times between services was not accurate. Otherwise all good
01 November 2025
Fixed in a day
01 November 2025
Really good
31 October 2025
Ricky, the salesman was outstanding, always available, very patient and made the whole experience an enjoyable one and exciting.
31 October 2025
Great service
28 October 2025
Very knowledgeable staff and always willing to help with clear explanations.
28 October 2025
Easy to book in the Mini at a time that was convenient for me; I could leave the Mini the night before - very helpful; Hazel was very welcoming and helpful - explained everything thoroughly and professionally; all work carried out to a high standard;
27 October 2025
See above. The WhatsApp method of messaging is ideal.
27 October 2025
Easy to talk to and arrange
27 October 2025
Nello was extremely helpful and answered all my questions about the tyres etc. the video was a nice touch. Very comfortable area to sit and wait in.
27 October 2025
Process efficient Car seen swiftly Summary report an details provided
26 October 2025
Car picked up and returned it after the service, albeit for £20. Mechanic servicing the car provided a visual indication of the state of the car. Nothing more to say other than everything went smoothly but an expensive service.
26 October 2025
Well looked after by your Service Manager, thank you.
26 October 2025
Excellent service from this dealer.
24 October 2025
All good thank you
24 October 2025
Always great service
23 October 2025
On time efficient . Great communication
23 October 2025
Problem unresolved rear door intermittent fault
FIND North Oxford Garage.
Address
- Main Road, Long Hanborough, OX29 8LA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:11:00 - 16:00
Phone
- 01865 319099
Oxford as well as surrounding areas including Aylesbury, Bicester, Didcot and Witney
Address
- Main Road, Long Hanborough, OX29 8LA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01865 319099
Oxford as well as surrounding areas including Aylesbury, Bicester, Didcot and Witney
13 January 2026
Emily made us very welcome and explained the whole process clearly. She took us through all the operating and computer controls in a very professional way.