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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
205 ratings and 158 comments received in the last 90 days.
06 May 2026
Had to wait a bit for the paperwork but otherwise went very well
04 May 2026
Sales person very accommodating
03 May 2026
Sarah was absolutely excellent. I've bought many cars in the past and this is the best experience I've ever had. It's rare you go into a showroom and someone knows the car as well. No pressure selling, felt very comfortable. Pleasure to buy from her.
03 May 2026
Sarah, was just brilliant
01 May 2026
Excellent service
28 April 2026
Emily kept us up to date and let us know each stage of the process. Very professional and knowledgeable.
20 April 2026
On the day i picked up my car the mini app wasnt working. Sarah tried her best to link the car and keys to my phone but it wasnt having it. Luckily, my daughter was able to sort it out much later that evening. Cant praise Sarah highly enough.
03 April 2026
Darren Peck was the only team member that we met. He was superb from our initial inquiry, to us collecting the car. He is a employee that Mini should be very proud of.
02 April 2026
The service I received from Isabelle Parlett which excellent. Nothing was no trouble I feel she went above on beyond to give me a great service. She is an asset to your company.
31 March 2026
Simon who we dealt with for a number of year's is brilliant at his job. He explains about the working of our minis we've bought. Very easy to talk to, the whole experience is stress less.
30 March 2026
Sarah was really helpful and quick to respond on email. Handover was great too
29 March 2026
Great service, very knowledgeable. Could answer all my questions, a d nothing was too much trouble for them.
27 March 2026
Ricky was extremely thorough in explaining the process and when the car arrived he showed me all the functions and set up my driving positions, he was clear and concise, he even put a bow on the car which I thought was a lovely touch.
25 March 2026
Sarah listened and made the whole process easy and smooth
17 March 2026
Helpful advise throughout the process.
16 March 2026
Professional, friendly and knowledgeable
09 March 2026
As ever, North Oxford Mini's customer service was faultless from start to finish, helping me get the car and upgrades I wanted and going above and beyond to make me feel at ease during the transition from manual to automatic.
08 March 2026
All staff were friendly, knowledgable and extremely helpful
04 March 2026
Sarah is really informative and helpful
03 March 2026
First class service. I typically buy more expensive cars, and thr service varies from down right rude to very good. This is my second experience of a purchase at this dealer and the service is simply excellent. Ricky Clarke was so easy to work with.
19 February 2026
From the start of making a decision to have a new Mini to the end of collecting my new Mini all the staff were very helpful in particular Ricky Clarke who was my contact. Very professional and kept me updated all the time.
19 February 2026
Very prompt and helpful reponses
17 February 2026
The new car is very good and we needed a smaller car as the countryman is a lot bigger
08 May 2026
Extremely friendly receptionist. Nice facilities. Felt comfortable.
08 May 2026
During discussions for the work that was being requested and later being kept informed.
06 May 2026
Very efficient
04 May 2026
Since leaving the garage (£800 on 2 tyres and an alignment & £600 on brake pads) I have a new tyre that is losing pressure. I called the garage on Saturday and emailed but no one has contacted me. I am very disappointed on several levels.
04 May 2026
Appt booked and completed smoothly
03 May 2026
Sorted quickly and thoroughly . Kept me up to date throughout whole process
01 May 2026
Perfect service at short notice
30 April 2026
Good communication and good service
29 April 2026
First time in 13 years of using North Oxford that I am completely unsatisfied and felt like they didn't want to help. No communication. I had to drive to the centre to speak with some because several calls and emails were ignored over the period of a
29 April 2026
I used the check in facility for an MOT at 10am. I did check in a bit early at 9.35 so understand that my appointment was 10am but did not expect to still be there at 1pm.
28 April 2026
They did what they said they would and kept me informed at all times
27 April 2026
Perfectly satisfied
27 April 2026
Lovely reception and helpful as I had my dog as well, quick prompt service
26 April 2026
Service carried out in a timely fashion, waiting area is very comfortable and the coffee not bad too.
26 April 2026
Hazel and Claire were professional and efficient throughout the service and MOT.
25 April 2026
Service was OK but the Service team (Jazmin) did not respond to my initial email request. This happened several times and not acceptable.
22 April 2026
Am MOT was done without my permission. The car was had a new mot 2 days prior with a pass and no advisories. Mini did another mot and failed the car with damage to a rear tyre. I was unable to take my car home which was not acceptable.
22 April 2026
From a warm welcome to collecting my mini, it was an esay process!
20 April 2026
Excellent customer service
20 April 2026
Hazel was extremely helpful and supportive of the process of repairing our damaged sunroof and navigating Mini Assist for a loan car.
19 April 2026
friendly staff, nice waiting area
19 April 2026
Great communication from start to finish on the day, in-person and via phone/messages etc.
18 April 2026
The work required was completed efficiently, dropping off & collecting my car was effortless and I was kept fully informed of the progress throughout.
18 April 2026
North Oxford Mini provides excellent service and great cars.
17 April 2026
Quick and efficient service.
16 April 2026
Very helpful, honest, communicative
15 April 2026
Very helpful. Pleasant surroundings to wait.
15 April 2026
Everyone I spoke to was helpful and knowledgeable and any queries I had were answered quickly
14 April 2026
Mfanelo Dlamini was superb- excellent communication, friendly, professional. The cost of the repair was bad news, but he explained all the financial options and organised a courtesy car. We left feeling positive/happy despite the cost thanks to him.
14 April 2026
Melo was extremely helpful throughout and any reception staff I spoke to were very courteous and helpful.
14 April 2026
Mfanelo was friendly, polite and helpful. The waiting area was comfortable with access to beverages. The MOT and service was completed in good time.
13 April 2026
Efficient and comfortable
13 April 2026
The MOT was completed pretty much on time and discounted as per online offer
13 April 2026
Great customer service
12 April 2026
Service was fine but why do you always deflate my tyres? The higher pressures are recommended on the door plate for economical running by Mini. Probably, not worth saying this but your prices for new tyres are way too high.
12 April 2026
Because it was very good with a lovely welcome to the garage snd continue after that.
11 April 2026
Very happy with the service agent and the customer service but the car wash was apparently very busy and delayed the return of my car.
10 April 2026
I received the service as explained I wouldn't assume anything less
09 April 2026
It was fine just a bit of a long wait..
09 April 2026
Nello was extremely helpful and was very knowledgeable
09 April 2026
I was notified after 30 minutes that a headlight malfunction had been found probably a bulb. After giving the go ahead to replace it took a further 90 minutes to complete which quite frankly I find an extraordinary amount of time.
08 April 2026
Great experience from start to finish.
06 April 2026
Easy to organise and kept up to date through out.
05 April 2026
Great service, no issues
05 April 2026
Very straight forward. Liked the whatsapp communication.
05 April 2026
I was kept informed of the work progress throughout. The car was ready in a timely fashion, serviced and washed.
04 April 2026
Very clean and tidy, sensible people. All good.
04 April 2026
Excellent service throughout the day.
03 April 2026
Communication and service all fine.My only comment would be that on the valet the rear mats were put back and it was my choice to request a wash but it would be good if the wash included a dry as the car was covered in dry water marks
02 April 2026
Good communication and helpful staff
01 April 2026
Service was very good
01 April 2026
Easy to book. Excellent manner, knowledge and care by Mfanelo. Access to loan car. Dealt with by humans, not automated!!
01 April 2026
Friendly and efficient service.
31 March 2026
Polite helpful team
30 March 2026
1st class service. From booking my car in and repairing the fault to collection. Very happy.
29 March 2026
Professional, friendly and efficient staff
29 March 2026
Always great experience friendly efficient and feel you care.
29 March 2026
All at Mini Long Hanborough are wonderful and Lisa and Elise were as pleasant and helpful as they could be. Also the lovely chap who collected and returned the car. But this new system of not being able to phone the showroom is a pain !
28 March 2026
All good
28 March 2026
Quick and informative throughout the day
28 March 2026
All good everything fine that I asked.
26 March 2026
Easy to deal with.
26 March 2026
Nelo looked after us wonderfully.
26 March 2026
the free valeting is not what it used to be.the interior not cleaned as well and wheels not cleaned very well. I know its "free" but it could be more rigorous
26 March 2026
We initially dropped our car off and received zero updates from mini, requiring my husband to call late afternoon to chase for an update. We didn't get updates again. Similar experience when we had to bring the car back. V poor communication
23 March 2026
It took 3 hours and I was waiting. I thought this was rather long, since I'd booked it in for 12. It's the longest time ever for me, while waiting.
22 March 2026
Hazel dealt with all our queries most efficiently
21 March 2026
Quick check in. Provided courtesy car at short notice. Updates throughout the day.
21 March 2026
Easy drop off, completed in good timr
21 March 2026
Very pleasedthat car picked up from home and delivered back and good MOT
21 March 2026
friendly staff very kind and very helpful and efficient
21 March 2026
Everything was managed very well, I felt very well cared for and had a very positive experience
21 March 2026
Quick and efficient, car ready on time.
21 March 2026
It was very efficient
19 March 2026
Efficient service
16 March 2026
The car was in for diagnostics on water increasing. Whilst the car was in for two days no one thought to put in a dehumidifier to try and dry the driver side floor to get rid of the wet
16 March 2026
Failure of customer service person to notify me when my car was ready, (despite having told her I had an urgent appointment later and would appreciate a quick as possible turn around).
15 March 2026
Car would've failed mot, so asked to return when they had parts, fair enough. Second time car would've failed on SOMETHING ELSE. Again no parts. Mini service did everything they could BUT the second "failure" should have been picked up the first time
14 March 2026
Great service! Lovely 'while you wait' seating area. Kept me updated on the progress of my car. Friendly team. Just great.
12 March 2026
Pleased with service but continual texts about the service is not for me.
12 March 2026
Car brought in 8 weeks ago, told needed part on 6 week back order. Took car in and was then told car couldn't be fixed as part was wrong. Tried to call on 4 times to speak to someone but never called back. Car fixed so that's good. Rest bad.
11 March 2026
Attentive staff & good communication
11 March 2026
Very pleased with Mini Assist as well as the service I received at Mini Garage
11 March 2026
Straightforward, honest dealing. Good coffee. You're better at car washing than me!
10 March 2026
I arrived with an intermittent battery starting problem. Nello took over and managed to get my car in straight away. Enjoyed coffee while They sorted my battery problem and gave it a health check and now I confidently drive again. Thank you.
09 March 2026
Very satisfied with work completed on the day, however the communication with booking, the day & on the day was very poor. It was almost impossible to speak to anyone in the service dept, not what you expect from mini!!
09 March 2026
All good. MOT got done quickly, nice waiting area with coffee and biscuits, friendly staff. Only very slight negative was I arrived at 8am as requested for a waiting appointment, but then found techs don't start work at 8, so could have arrived later
09 March 2026
At Short notice, North Oxford MINI squeezed in my M.O.T
08 March 2026
Extremely satisfied at the time but later discovered the problem hadn't been resolved the drivers side rear tyre is still losing pressure
08 March 2026
Always a friendly team and trusting work carried out on my car
08 March 2026
Great aftercare service, staff are fantastic.
07 March 2026
Great service for MOT
07 March 2026
As usual very good service. Spent the time in your comfortable lounge area. After service car systems carefully explained and.car systms checked and explained. Very happy with the service.
03 March 2026
Sarah was really attentive and understood our needs to sell our exchanging mini
03 March 2026
Always great service with a smile!
03 March 2026
Friendly and knowledgeable
02 March 2026
I love mini service .. the team at Oxford are lovely. Especially the receptionist.
02 March 2026
Work carried out to a high quality Reception staff very courteous. Liked the video sent of work carried out
02 March 2026
Everyone was super friendly and helpful. Check in was quick and everything was explained well. Mot offered at reduced price, but this was overlooked on invoice. Also car was due a small service but was not advised of this at time of booking
02 March 2026
Friendly customer service, convenient appointment, quality service. Cannot fault.
02 March 2026
Staff are very helpful and friendly. I always feel valued when I visit this dealership. My car is well looked after whilst in their care.
02 March 2026
My annual Mini Service and MOT was a hassle free experience from start to finish. The attention that I received was faultless & done in a very cheerful manner. There were no nasty surprises & I was very satisfied .
02 March 2026
The service experience was excellent.
01 March 2026
Stuart and Rozena did an excellent job. I was very impressed with the level of customer service recieved.
01 March 2026
Great communication and details given for work to be carried out.
28 February 2026
Everything was great
28 February 2026
Professional services
28 February 2026
Chris Ben and the team was amazing as always
28 February 2026
Booked in for an inspection as was concerned about my brake wear, and also had a door rattle which has been driving me mad on and off and they fixed it and know how much brake wear I have now.
28 February 2026
Satisfied with service and MOT but not with price quoted for battery test and new battery. I found 10 other places within easy reach that would test my battery for free, and then paid half what you quoted for a new battery.
27 February 2026
I did not receive a call to give an eta for the morning pick up which meant I could not really plan that part of my day.
26 February 2026
Bubble
26 February 2026
Very good service
25 February 2026
Helpful and friendly
25 February 2026
Good customer service innhe mini building. Video of the car and its issues was brilliant. I was asked if I wanted the car cleaned and I said yes please. Phone call to say it was ready but was never cleaned. Disappointed
24 February 2026
Brilliant and reliable service, as always, from everyone. I always know my mini is in the best hands
24 February 2026
Quick and Efficient service
24 February 2026
It was just the MOT but the service I received was fine
24 February 2026
Very Good service all round
24 February 2026
Great people
23 February 2026
The professionalism of the product specialist who dealt with us .. Sarah Garton-Lewis was spot on .
23 February 2026
Efficient and professional service
23 February 2026
Very expensive service cost.
21 February 2026
Excellent communication
21 February 2026
Very attentive and informative. Good facilities to sit and wait.
21 February 2026
Car accessed remotely to answer my question
20 February 2026
Easy process
18 February 2026
Well organised. Great value for money. Excellent rerport. First rate cleaning inside & out. All in all it coild not have been better.
18 February 2026
Superb from start to finish
18 February 2026
Service was done in a timely manner , all as expected
18 February 2026
I was very well taken care of.car, dog and self. The work was done in a shorter time than predicted and the staff are great.helpful and considerate.
16 February 2026
nothing went wrong and staff were very kind
16 February 2026
Efficient booking process, free courtesy car and professional and friendly service team, in particular Mfanelo.
15 February 2026
I was very satisfied the way they let me know everything that was happening with my car
FIND North Oxford.
Address
- Main Road, Long Hanborough, OX29 8LA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:11:00 - 16:00
Phone
- 01865 319099
Oxford as well as surrounding areas including Aylesbury, Bicester, Didcot and Witney
Address
- Main Road, Long Hanborough, OX29 8LA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01865 319099
Oxford as well as surrounding areas including Aylesbury, Bicester, Didcot and Witney
07 May 2026
Vehicle ready & sales manager there to meet me on time. Plenty of time allowed to familiarise me with the new features on my car.