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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
296 ratings and 192 comments received in the last 90 days.
12 June 2025
Very good - slight change of spec without notice after I had ordered. No explanation I ordered car with a sun roof - it wasn't explained as to why I was not able to have it.
10 June 2025
Rhys was excellent, from our first interaction when he took over my initial meeting slot due to the member of the team I was booked in with being off sick, through to the handover.
09 June 2025
Simplicity and speed of process
09 June 2025
As above. Also Simon Gardner has always given excellent customer service. He was very patient with all the downloads etc as it has gone paperless. Also explaining the layout etc on the handover.
01 June 2025
Cos there a good dealer
25 May 2025
The car was ready earlier than expected which was a bonus. The paperwork was all prepared and ready when I arrived. Ricky spent time going through the various functions of the car and set it up for me which was a huge help thank you
13 May 2025
There is never any fuss.
07 May 2025
Collection was good but was a little uncertainty and lack of flexibility in the run up to it
30 April 2025
The first car I received had issues with the computer system. I worked with the team and we resolved the issue.
25 April 2025
Rhys and Sam were super helpful and knowledgeable
24 April 2025
Excellent pre sales advice and guidance from Ricky and an excellent hand over from Simon
10 April 2025
Dealership easy to deal with as they always listen to us as the customer, always made to feel very welcome and definitely never pushy.
05 April 2025
Service was perfect
04 April 2025
Both Simon & Nathan were amazing throughout the whole process, I wish the lead time had have been shorter but was updated throughout
04 April 2025
Simon my sales advisor couldn't have been better. His manner, communication, efficiency, were exemplary
04 April 2025
As above
04 April 2025
Good efficient service
03 April 2025
Nice to deal with
03 April 2025
Professional and courteous service from Emily
28 March 2025
Completely satisfied
15 June 2025
As above
15 June 2025
Nothing other than completely satisfied. Thank you.
13 June 2025
Good information about summer check. Found problem with the rear brakes Sought my permission to fix it and done immediately
12 June 2025
Good service had to wait longer than usual this time
12 June 2025
Everything dealt with efficiently and effectively - many thanks to Chris Jordan
12 June 2025
Efficient and very helpful service, the staff quickly responded to my concerns.
11 June 2025
always helpful and professional
11 June 2025
Always efficient and friendly.
10 June 2025
People friendly as always. Car clean could have been better
10 June 2025
Great work completed plus a video of the health check, which was very good.
10 June 2025
Staff always knowledgeable and I am confident my car is in good hands. The videos are extremely helpful
10 June 2025
Good service. Good updates during work. Helpful team
10 June 2025
Nelo went over and above to sort my tyre issue as quickly as possible. Great service
09 June 2025
Quick, efficient and professional.
09 June 2025
Kept informed during the day
09 June 2025
Staff were amazing and I was able to get home, after not feeling confident in driving an automatic car.
08 June 2025
Communication with progress on my car was first class
07 June 2025
As above!
05 June 2025
See above. Also it was all completed in the specified time.
05 June 2025
Very professsional
04 June 2025
I trust the service crew .
04 June 2025
Completely satisfied, as indicated
04 June 2025
As sbove
03 June 2025
Overall a great experience
03 June 2025
Thorough work. I like the video walk round.
02 June 2025
Great service
02 June 2025
Pleasant and helpful staff
02 June 2025
Excellent customer service
02 June 2025
See above
02 June 2025
They are always so helpful and friendly
01 June 2025
Car not available yet but I feel confident that things are progressing well
31 May 2025
Super easy to schedule an appointment, very attentive and kind staff, and my car looks great!
28 May 2025
.
28 May 2025
All the staff i had contact with were incredibly helpful and kind
28 May 2025
Efficient.
27 May 2025
I got the solution I required for my Mini
25 May 2025
For the same reasons as above.
25 May 2025
We were fitted in at short notice, and the work was carried out promptly when we arrived.
25 May 2025
My car went in for an MOT and the self check in is great. I was kept informed and I like the Visual Health Check Video . The building is pleasant , modern spacious and comfortable and the staff are always friendly and helpful.
25 May 2025
As above
24 May 2025
Professional and thorough.
24 May 2025
As above
24 May 2025
See above.
24 May 2025
Regular oil service and also got a valve replaced. Pretty pricey overall but glad everything is working well on my little mini and a particular mention to hazel for being amazing, I hope I get her next time
24 May 2025
Good customer service. Really helpful, called back when they said they would etc
23 May 2025
Great service from Jasmine and the service staff.
23 May 2025
Easy to deal with, comfortable place to sit and wait for my car service, friendly and good coffee. Service done faster than expected. Enjoyable experience.
22 May 2025
You looked after me really well & ensured that I had my car back in time for an important appointment (that I had to attend) the next day - the service I received was 5 star
21 May 2025
As above.
21 May 2025
Again, it was down to the staff. Excellent service.
21 May 2025
The Service Department, Jazmin Krong in particular, very helpful, extremely friendly. I was kept apprised of the progress of the servicing of my MINI. Very positive experience.
20 May 2025
Everyone went out of their way to look after me as a valued customer- thank u.
20 May 2025
Jasmine was fantastic,friendly polite an asset to the company
20 May 2025
Good service
19 May 2025
All went well
19 May 2025
Everything went as planned and I was kept up to date
19 May 2025
I delivered the car at the time requested and I waited until it was ready which was under 2 hours and all the staff were very helpful and courteous.
19 May 2025
As mentioned above
19 May 2025
Friendly staff and accommodating. Just unfortunate the quality mini produce.
19 May 2025
Good service
18 May 2025
Very friendly staff, excellent facilities
18 May 2025
No issues
18 May 2025
Problem fixed and communication good
18 May 2025
Always easy to book, check in and pick up. None of the staff try to upsell or add anything on you don't want. The dealership is a nice environment too. I like that I can receive what's app updates which means my day is not interrupted by calls.
17 May 2025
Service experience was good and insofar as a problem occurred it was the fault of the system not the individual service
17 May 2025
N/A
17 May 2025
not kept waiting long and loved the video explaining work done.
17 May 2025
I can't fault you guys in any way . From initial contact to getting car back was seamless . You even provided a courtesy car for the duration of the repair process .
17 May 2025
Because I was completely satisfied
16 May 2025
I was very happy with the treatment at the garage but the pre-service Email I received before check in turned out to be a waste of time as I didn't know what was due and therefore ticked a number of items not required that had to be taken off.
15 May 2025
Very satisfied
14 May 2025
Amazing service improved due to introduction of messaging through WhatsApp, due to my employment this made contact so much easier
13 May 2025
Technician explained very clearly
13 May 2025
I was satisfied with the service but they couldn't find any problems because it is an intermittent issue. I just hope the problem doesn't recur.
12 May 2025
Good service and on time
11 May 2025
Everything was explained in full before hand and the video and text updates were very convenient.
11 May 2025
Very satisfied with all aspects.
09 May 2025
Car ready in time , kept very well updated with progress of service and repair by Mfanelo, who was exceptionally polite and understanding, an asset to the organisation.
09 May 2025
I always got a hassle free experience at North Oxford Mini.
08 May 2025
Very happy with my experience. All information given by Chris about my recalls was helpful.
07 May 2025
See above
06 May 2025
See above answer -the problem was resolved at the time but it was annoying because I have always trusted the Mini garage to do a good job. A clip had been broken on the chrome surround during the repair and just left. Lost my trust in MINI a bit
06 May 2025
They were very accommodating at Oxford Mini and are very thorough throughout the process
05 May 2025
Clear communication and good availability of appointments
05 May 2025
Jasmin was very helpful and polite.
05 May 2025
Fixed the problem. Fair regarding costs. Delivered car washed. Good customer service; staff listened and were friendly
05 May 2025
Kept me up todate with how the job was going
03 May 2025
just price is high
03 May 2025
Grsat
02 May 2025
I visited for a minor recall, informed how long it would take
02 May 2025
Kept me informed of progress
30 April 2025
Mini Service is outstanding compared to any other business I ever deal with. You stand out in these days of poor service. It is obvious you actually care about your customers.
30 April 2025
Good service, quick repair, friendly staff
30 April 2025
Good customer adviser
29 April 2025
Good experience at the show. Very polite staff
29 April 2025
:)
29 April 2025
Work carried out as advised and within the timeframes
29 April 2025
See above
29 April 2025
Very responsive, charming without being smarmy, highly efficient and well informed
29 April 2025
Everything was carried out as requested and clear advice given
29 April 2025
All staff were helpful and informative on the day.
29 April 2025
The loan car was ready when I arrived, all the work was done and charged as quoted. I was contacted when the car was ready
29 April 2025
Great customer service and a video showing me what they did
29 April 2025
All experience was very good. After going to independent garages, after this experience I'll go back to mini
28 April 2025
Very helpful staff, good customer service
28 April 2025
No reason to say otherwise!
28 April 2025
Everything was sorted quickly and efficiently
27 April 2025
As above.
25 April 2025
Friendly, cooperative, professional.
24 April 2025
Great service.
24 April 2025
They where really helpful
24 April 2025
Great reception. Efficient. I feel valued, The whole dealership experience is way ahead of my other vehicle - a LR product costing 3 times more than my Mini!
24 April 2025
Great customer service from jasmine but Hire car was filthy, windows smeared lots of mud inside door matts also disappointed with my own car valet, lots of areas missed
24 April 2025
MOT was ok, there was one minor with an oil leak. It would have been nice if it was fixed on the day, I stead of having to come back another day. But it's fine, honestly don't worry about it.
24 April 2025
I would have liked to receive a documentation of what had been done
24 April 2025
Very
24 April 2025
Nothing to complain about
20 April 2025
Kept informed of the work. Professional and considerate team members.
15 April 2025
Hassle-free experience.
15 April 2025
No glitches, streamlined service. Good communication.
15 April 2025
Great service and lots of updates
14 April 2025
I have asked several times for a quote.. and I am still waiting
14 April 2025
The service was very good
13 April 2025
Friendly and efficient service and a super place to wait whilst work is being done.
13 April 2025
Service pervormed on time , car cleaned inside and out . Minior knock marks removed from bofywork without requesting or additional cost . Pleasant waiting area with helpful staff
11 April 2025
Good communication Friendly staff. Sensible quotes.
11 April 2025
Good apart from no notice taken of my additional needs on the car when booking online
11 April 2025
Excellent communication and service from Jazmin. And very quick assessment and resolution to the problem with my car.
10 April 2025
The work was carried out to a very good standard and staff very helpful and complimentary about my car even though it's an older model.
10 April 2025
4 star
10 April 2025
My friend has bought mini from here before A good honest Garage
10 April 2025
Charging issue was resolved quickly and all staff were very friendly and professional to deal with.
10 April 2025
They try to keep the price low, no extra fees.
09 April 2025
It was a little frustrating having to bring the car in for a service less than 6 months after purchase (brand new). The software update also does not seem to have fixed multiple issues (speed limits, phone interface ...)
09 April 2025
Always good ??
09 April 2025
Clare (on reception) went above and beyond the call of duty when I left something on a table.
08 April 2025
Very satisfied with the service
08 April 2025
Friendly staff and easy self use facilities
08 April 2025
All good
08 April 2025
Quick and efficient l was phoned to let me know what needed doing and this was sorted the same day.
07 April 2025
Work was done correctly and to budget
07 April 2025
Service rep (Jasmine) was helpful and friendly and the car service and MOT ran to scheduled timings.
07 April 2025
All went smoothly
07 April 2025
Great service as usual, always pleasant staff to deal with and reception host always a pleasure.
06 April 2025
Easy to book, good Customer service throughout.
06 April 2025
Again with the previous comment, overall service was faultless. Always stocked up with drinks, biscuits, tea and coffee. The one change, like the coke; have a diet lemonade option too possibly?
05 April 2025
Great service
05 April 2025
Brilliant customer service.
05 April 2025
Great staff and quick service
05 April 2025
We were told that there was no stone in the disc brake as we had thought. We asked if the vehicle still made a noise on braking. After a second examination a
04 April 2025
From the ladies in the sales and customer service area to the detailed service video the friendly people at North Oxford Garage were amazing.
04 April 2025
Overall great service
03 April 2025
Courteous, efficient
03 April 2025
Air-conditioning refresh was requested but it's still not cold. I double checked they said pick a hot day and I did it was not.cold at all.
03 April 2025
Would have appreciated update on progress whilst I waited on site
02 April 2025
I was very satisfied with the experience everything was explained in detail
01 April 2025
I've been a BMW and Mini customer over 20 years!
01 April 2025
Really good experience - staff friendly and helpful. Work completed quickly
31 March 2025
Easy to deal with. Professional. Polite.
31 March 2025
Service was good on the day but when I phoned to book it in was told service department was busy and someone would call me back. 7 days later no call back so had to phone again and again was told I would get a call back, that part was disappointing
31 March 2025
As all went very smoothly.
31 March 2025
Just not so good at cleaning the car
30 March 2025
Very warm reception and good service
30 March 2025
Nello was excellent, really knowledgable and helped answer some questions I had about EV maintenance.
29 March 2025
Pleasant prompt service
27 March 2025
Very satisfied
27 March 2025
Really helpful staff, nice courtesy car too
27 March 2025
Always great attention and service
27 March 2025
Extremely friendly, fast, flexible and with great detail. I have dealt with Jazmin for a few years across BMW and MINI and she is A+
27 March 2025
Did the job. Kept me updated.
26 March 2025
Mfanelo Dlamini, Matthew Bradd, and Chris Jordan have all been fabulously helpful, as have the team in the workshop, who've taken great care of both my M5 and my JCW in recent weeks.
15 June 2025
See above