Excellent service - no delays in being seen to, nice premises and problem solved. Good advice on when to expect future servicing requirements

Helpful & informative

Great service from Becky in the service department who did her very best to negotiate a price reduction because the car had only just come out of warranty when the fault arose. However the charge of £90 for a diagnostic seems difficult to justify.

Darren Peck takes the trouble to listen and try and meet our requirements. Very pleased with attention to detail.

Darryn was fantastic at Long Hanborough and could not have done more if he tried.

Staff extremely help through the whole process namely Ricky Becky and Josh at North Oxford Mini

The only thing I didn't like was there was only one glass on the side to have my cold drink from and I couldn't decide whether it was clean or had been used. Please have a clear space for clean cups and glasses. I ended up with flu 3 days later!

Excellent service when we had to bring our car in for an unexpected check re a warning light. Mechanics took a quick look when we arrived unannounced and then booked us in for further investigation when the fault was deemed "not unsafe."

Very happy with the service provided! Made buying a car through a dealership enjoyable

Very impressed with an amazing and friendly sales manager, Rhys. He was so helpful and arrange everything perfectly.

Everything was explained well

Richard and the team are awesome and treat you like your special and not just another person bringing in there car

Slight delay relating to finance, otherwise perfect. Friendly, helpful sales staff.

Good service.

Problem solved although the finish of the repair was not very good.

Nathan Thomas was so helpful and always ready to answer any questions about my Mini Countryman.

As above, the timing chain replacement my car went in for took a total of 8 working days to complete. I was not always phoned at times I had been promised which resulted in me having to chase for updates.

Emily was very welcoming and provided terrific service from start to finish.

I had a service pack when I bought the mini, I booked the service online, when I took car in I was told service plan had expired two months prior, I would have thought mini would have contacted me or put an expiration date on paperwork.

The rep was very helpful

As above

Everyone was very friendly and the work was carried out superbly. What stops it being 5stars was that I booked a while-you-wait slot and was there for 3 hours which seems excessive.

Never had any problems with this department

See above comments

Professional service.

See above

Customer attention.... excellent

Happy as the TLC pack work was done and the car was cleaned. The rest was awful as above. If you want more info ask me directly or ask the mini customer service.

Great service, professional staff who go the extra mile to be of assistance

I have always been offered an efficient service with the bonus of a driver running me home while the car is in the garage. I have always been able to book the service as and when it has suited me and the employees at the branch are always pleasant.

Ease of booking, checking in, location of garage (next to train station), car cleaned when finished.

Richard Walker always has our interests.

Everything was completed how I expected.

As above.

Friendly and helpful

Professional service

Courteous, efficient and always good to have a point/person to contact. I am old fashioned enough to like the personal touch.

Friendly knowledgeable service, kept me up to date throughout

Our salesman was very honest, approachable and not pushy, (which we do not like)

Really friendly service from Service adviser.

Good explanation of the work undertaken, and the video is helpful and informative

Richard fitted me into a busy schedule at short notice

Garage was not near my own home but I was very happy with the service from beginning to end

Nathan was excellent without being intrusive

Plenty of good contact good all round experience

Mini staff know their stuff and incredibly helpful

Enjoyable experience exemplified by customer service from Sales executive Simon

nothing was too much trouble

Excellent on time delivery with pleasant and helpful driver.

Because I was