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Customer Reviews.

service

4

Excellent service - no delays in being seen to, nice premises and problem solved. Good advice on when to expect future servicing requirements

13 August 2019

service

5

Helpful & informative

12 August 2019

service

4

Great service from Becky in the service department who did her very best to negotiate a price reduction because the car had only just come out of warranty when the fault arose. However the charge of £90 for a diagnostic seems difficult to justify.

11 August 2019

sales

5

Darren Peck takes the trouble to listen and try and meet our requirements. Very pleased with attention to detail.

10 August 2019

sales

5

Darryn was fantastic at Long Hanborough and could not have done more if he tried.

10 August 2019

service

5

Staff extremely help through the whole process namely Ricky Becky and Josh at North Oxford Mini

09 August 2019

service

4

The only thing I didn't like was there was only one glass on the side to have my cold drink from and I couldn't decide whether it was clean or had been used. Please have a clear space for clean cups and glasses. I ended up with flu 3 days later!

08 August 2019

service

5

Excellent service when we had to bring our car in for an unexpected check re a warning light. Mechanics took a quick look when we arrived unannounced and then booked us in for further investigation when the fault was deemed "not unsafe."

06 August 2019

sales

5

Very happy with the service provided! Made buying a car through a dealership enjoyable

05 August 2019

service

5

Very impressed with an amazing and friendly sales manager, Rhys. He was so helpful and arrange everything perfectly.

05 August 2019

service

5

Everything was explained well

05 August 2019

service

5

Richard and the team are awesome and treat you like your special and not just another person bringing in there car

04 August 2019

sales

5

Slight delay relating to finance, otherwise perfect. Friendly, helpful sales staff.

04 August 2019

service

4

Good service.

03 August 2019

service

4

Problem solved although the finish of the repair was not very good.

03 August 2019

sales

5

Nathan Thomas was so helpful and always ready to answer any questions about my Mini Countryman.

01 August 2019

service

2

As above, the timing chain replacement my car went in for took a total of 8 working days to complete. I was not always phoned at times I had been promised which resulted in me having to chase for updates.

01 August 2019

sales

5

Emily was very welcoming and provided terrific service from start to finish.

31 July 2019

service

3

I had a service pack when I bought the mini, I booked the service online, when I took car in I was told service plan had expired two months prior, I would have thought mini would have contacted me or put an expiration date on paperwork.

30 July 2019

service

5

The rep was very helpful

30 July 2019

service

2

As above

29 July 2019

service

4

Everyone was very friendly and the work was carried out superbly. What stops it being 5stars was that I booked a while-you-wait slot and was there for 3 hours which seems excessive.

29 July 2019

service

5

Never had any problems with this department

28 July 2019

service

4

See above comments

26 July 2019

service

5

Professional service.

26 July 2019

service

1

See above

25 July 2019

service

5

Customer attention.... excellent

24 July 2019

service

2

Happy as the TLC pack work was done and the car was cleaned. The rest was awful as above. If you want more info ask me directly or ask the mini customer service.

22 July 2019

service

5

Great service, professional staff who go the extra mile to be of assistance

21 July 2019

service

5

I have always been offered an efficient service with the bonus of a driver running me home while the car is in the garage. I have always been able to book the service as and when it has suited me and the employees at the branch are always pleasant.

20 July 2019

service

5

Ease of booking, checking in, location of garage (next to train station), car cleaned when finished.

19 July 2019

service

4

Richard Walker always has our interests.

19 July 2019

service

5

Everything was completed how I expected.

19 July 2019

service

5

As above.

18 July 2019

sales

5

Friendly and helpful

18 July 2019

service

5

Professional service

18 July 2019

service

5

Courteous, efficient and always good to have a point/person to contact. I am old fashioned enough to like the personal touch.

16 July 2019

sales

5

Friendly knowledgeable service, kept me up to date throughout

16 July 2019

sales

5

Our salesman was very honest, approachable and not pushy, (which we do not like)

16 July 2019

service

5

Really friendly service from Service adviser.

16 July 2019

service

5

Good explanation of the work undertaken, and the video is helpful and informative

15 July 2019

service

5

Richard fitted me into a busy schedule at short notice

15 July 2019

sales

5

Garage was not near my own home but I was very happy with the service from beginning to end

13 July 2019

sales

5

Nathan was excellent without being intrusive

11 July 2019

sales

5

Plenty of good contact good all round experience

11 July 2019

service

5

Mini staff know their stuff and incredibly helpful

11 July 2019

sales

5

Enjoyable experience exemplified by customer service from Sales executive Simon

10 July 2019

sales

5

nothing was too much trouble

10 July 2019

sales

5

Excellent on time delivery with pleasant and helpful driver.

09 July 2019

service

5

Because I was