Rhys Lines was the best salesperson ever. Really personalised service. He was able to accommodate tight deadlines and specific car requirements whilst always ensuring we were comfortable and we were aware of all the steps through the process.

Good service all round

Never had a problem with them

The whole experience went very well.

The garage is now so big that the personal service I received when I got my first of five minis in 2002 has long disappeared!

The showroom is an amazing space. Great service from Simon from start to finish. My only criticism would be that the lovely receptionist needs to look people in the eye when they arrive and smile. She is the first point of contact.

No problems at all

Good on time service. My car was washed and cleaned, thank you, good but not up to the usual standard.

Job completed in good time

Ricky Clarke saw me right away to discuss/order my new Mini. He was clear and informative when discussing all options as we built the Mini. And he kept me up to date with all developments of the Mini's delivery.

The people listen and are there to help and can see focus on customer service.

Really great service and very friendly. Seems a little more expensive than Rybrook Mini and does time a bit longer to have things done. But would highly recommend.

Service was excellent from the moment I made contact. Rhys Lines bent over backwards to assist us and couldn't have been more helpful.

nice place to do business

My car was very dirty when I collected it, I thought it would have been valeted.

Friendly helpful service.

Comfortable place to wait during service and done in time indicated

I chose to wait in the showroom while it was services and was allowed to take my dog. Very comfortable waiting area and delicious coffee. Service only took 2 hours.

Got back to me quickly and were very polite.

Nearly always a pleasure. The body shop lags behind in customer service.

My car was returned back to me absolutely filthy where it had been parked under a tree. It was dirtier than when I dropped it off! The chap at the service desk wasn't really interested when I showed him.

Kept fully informed while car was in workshop

Car works ok

Only took an hour and all covered

Professional and polite staff, excellent service

Every question answered at the outset and fully informed on progress between order and delivery , and handover efficient and no delays

Excellent customer service. Very transparent about costs.

Personal treatment. Prompt and timely.

always friendly and efficient

Helpful. Questions answered.

when ever we need to get the car to Long Hanborough the service dept. check with Sam in car sales Or now Becky to take our car in for us so it does not inconvenience us which is very helpful to us.

Good staff and very friendly.

Excellent and prompt service.

Good service explanation of mot and service

Beckie in service was Excellent

I was given the results of my service on a piece of paper.I looked at the paper at home and it belonged to someone else,it had all their personal information on it!I called up and asked for mine to be posted to me and breach of DP.Still not received!

The service In North Oxford is always fantastic and always made to feel welcome by Becky in the service department

I had been in hospital and they couldn't have been more understanding and delivered the car to me.

Excellent

Straight forward booking, everything well explained. Every single member of staff I came across was polite and appeared to enjoy their job. Staff were highly professional.

Service is faultless

Done what I needed... and a clean car to come home with??

Very polite staff

No fuss no drama do the job at the time they say

Diagnostic was efficient, however service in the garage was slow when waiting to speak to advisers. I was waiting for around 30 mins to pick up my keys and paperwork.

It was all carried out efficiently, but the valet service omitted to clean out the interior of the boot.

staff were friendly and obliging, car came back clean and washed.

generally the staff were very good and helpful, but it would of been a nice gesture if I was offered some kind of compensation for the inconvenience of having to return my mini twice with a fault (even if it was a mini travel mug)

As above

Delay in seeing someone when I collected the car