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Customer Reviews.

sales

5

Rhys Lines was the best salesperson ever. Really personalised service. He was able to accommodate tight deadlines and specific car requirements whilst always ensuring we were comfortable and we were aware of all the steps through the process.

18 June 2019

sales

4

Good service all round

17 June 2019

service

5

Never had a problem with them

17 June 2019

service

5

The whole experience went very well.

16 June 2019

service

2

The garage is now so big that the personal service I received when I got my first of five minis in 2002 has long disappeared!

15 June 2019

sales

5

The showroom is an amazing space. Great service from Simon from start to finish. My only criticism would be that the lovely receptionist needs to look people in the eye when they arrive and smile. She is the first point of contact.

14 June 2019

service

5

No problems at all

13 June 2019

service

4

Good on time service. My car was washed and cleaned, thank you, good but not up to the usual standard.

13 June 2019

service

5

Job completed in good time

11 June 2019

sales

5

Ricky Clarke saw me right away to discuss/order my new Mini. He was clear and informative when discussing all options as we built the Mini. And he kept me up to date with all developments of the Mini's delivery.

11 June 2019

service

5

The people listen and are there to help and can see focus on customer service.

11 June 2019

service

4

Really great service and very friendly. Seems a little more expensive than Rybrook Mini and does time a bit longer to have things done. But would highly recommend.

11 June 2019

sales

5

Service was excellent from the moment I made contact. Rhys Lines bent over backwards to assist us and couldn't have been more helpful.

11 June 2019

sales

5

nice place to do business

10 June 2019

service

3

My car was very dirty when I collected it, I thought it would have been valeted.

10 June 2019

sales

5

Friendly helpful service.

10 June 2019

service

5

Comfortable place to wait during service and done in time indicated

08 June 2019

service

5

I chose to wait in the showroom while it was services and was allowed to take my dog. Very comfortable waiting area and delicious coffee. Service only took 2 hours.

08 June 2019

service

5

Got back to me quickly and were very polite.

07 June 2019

service

5

Nearly always a pleasure. The body shop lags behind in customer service.

05 June 2019

service

2

My car was returned back to me absolutely filthy where it had been parked under a tree. It was dirtier than when I dropped it off! The chap at the service desk wasn't really interested when I showed him.

05 June 2019

service

5

Kept fully informed while car was in workshop

03 June 2019

service

5

Car works ok

02 June 2019

service

5

Only took an hour and all covered

01 June 2019

service

5

Professional and polite staff, excellent service

31 May 2019

sales

5

Every question answered at the outset and fully informed on progress between order and delivery , and handover efficient and no delays

31 May 2019

service

5

Excellent customer service. Very transparent about costs.

30 May 2019

service

5

Personal treatment. Prompt and timely.

29 May 2019

service

4.5

always friendly and efficient

28 May 2019

service

4.5

Helpful. Questions answered.

26 May 2019

service

5

when ever we need to get the car to Long Hanborough the service dept. check with Sam in car sales Or now Becky to take our car in for us so it does not inconvenience us which is very helpful to us.

26 May 2019

service

5

Good staff and very friendly.

25 May 2019

service

5

Excellent and prompt service.

25 May 2019

service

5

Good service explanation of mot and service

23 May 2019

service

5

Beckie in service was Excellent

23 May 2019

service

3

I was given the results of my service on a piece of paper.I looked at the paper at home and it belonged to someone else,it had all their personal information on it!I called up and asked for mine to be posted to me and breach of DP.Still not received!

21 May 2019

service

5

The service In North Oxford is always fantastic and always made to feel welcome by Becky in the service department

20 May 2019

sales

5

I had been in hospital and they couldn't have been more understanding and delivered the car to me.

19 May 2019

service

5

Excellent

19 May 2019

service

5

Straight forward booking, everything well explained. Every single member of staff I came across was polite and appeared to enjoy their job. Staff were highly professional.

19 May 2019

service

5

Service is faultless

19 May 2019

service

5

Done what I needed... and a clean car to come home with??

19 May 2019

service

5

Very polite staff

17 May 2019

service

5

No fuss no drama do the job at the time they say

17 May 2019

service

3

Diagnostic was efficient, however service in the garage was slow when waiting to speak to advisers. I was waiting for around 30 mins to pick up my keys and paperwork.

16 May 2019

service

4

It was all carried out efficiently, but the valet service omitted to clean out the interior of the boot.

14 May 2019

service

5

staff were friendly and obliging, car came back clean and washed.

10 May 2019

service

4

generally the staff were very good and helpful, but it would of been a nice gesture if I was offered some kind of compensation for the inconvenience of having to return my mini twice with a fault (even if it was a mini travel mug)

07 May 2019

service

5

As above

06 May 2019

service

3.5

Delay in seeing someone when I collected the car