Work completed on time and liked the video showing the cars underside and accompanying comments

Polite free coffee WIFi

My car was looked after very well, I loved the health check video and the recommendations made.

The service was good and the car beautifully cleaned. Again, I asked for the passenger door handle to be looked at as it is a little stiff to open but there is no improvement.

I was treated very well they had good knowledge and took care that I was well informed throughout.

Overall the experience was good, but there was period where we didn't know when the car would arrive, then it seemed to be put back, then suddenly it arrived earlier than expected.

Service completed quickly and thoroughly, with sensible recommendations, didn't try to sell me anything extra!

Kept up to date, good, friendly service

They fixed the fault!

All dealt with very quickly and well explained.

All I had to do was drop the cat, post the key, take the train to London for work, and at the end of the day collect my car which had been MoT'd and cleaned. Too easy.

Spoken to one to one. Every time things explained in detail.

Customer service is great,the guys in the garage do a good job.I'm happy with the service given,

Had two services at mini and both times they have scratched and damaged my car and failed to tell me until I questioned them. Good customer service through and they have offered to fix it and done a good job when they have. Just frustrating that mini

The service and MOT was carried out in a timely manner and I was able to wait while this was done.

The garage was very understanding and helpful.

Easy process

Smooth and efficient service

Work completed in a timely manner

Richard was very helpful & sorted out courtesy car for me. Kept me updated with progress of my service. A stress free experience. Richard was friendly & I found him to have good people skills which is always an added bonus.

The service was done efficiently and explained well. There is also a nice area so I could work whilst it was done

The guy I was dealing with was very good and went out of his way to make me happy.

The job was done in a good time frame, everyone was honest and helpful and the service I had from all of you was beyond anything I expected

They let me know the problem and fixed it. The video tape of the service explaining what they were doing and why was very impressive

Everything completed as requested with thorough explanation of findings

Nice people and good wifi.

I think the price is reasonable and it's good to know your car is with experts

No valet, back wiper not looked at. Little things. It was offered if I wanted to come back - but it's a long way to go - and inconvenient for something that should've been done first time.

first class service

They managed to fit me in and fix an emergency situation at the last minute.

Service conducted in a timely way. All questions answered by the team

They did what was needed

Fully trained and likeable staff in all departments Explaining paperwork and procedures fully

The sales exec was pleasant, knowledgeable and efficient.

I was very satisfied for reasons stated above - the only slight criticism if I had to make one - the car clean could b better

Ben at north oxford mini was extremely efficient and helpful.He made it a pleasure to get my car serviced and mot’d there.Thank you Ben!

Job took longer than expected but otherwise comfortable wait

I was kept up to date weekly on the progress of my vechile and easily arranged a pick up date.

Booking the service was easy and straight forward, actual service was carried out within the timescale advised on the day. Staff are always friendly and professional.

Everyone at North Oxford Mini are always welcoming, helpful and professional. Nothing is any trouble and go out of their way to provide a stress free experience.

It is a very personal and friendly service, you feel very well looked after.

Staff kept in contact over Xmas period even when not working in office. Answered any questions straight away

my sunglasses were damaged in the service and i had to return for a. print out of my MOT certificate

Easy to get booked in and good WiFi and customer space makes it easy to work from there whilst car is being looked at.

Kept informed at all times. Very thorough and patient. Our MINI had a few issues some were very complex so took some time to investigate and diagnose.

they know there stuff

Video playback

The car is in great shape and coming away with a cleaned car is always appreciated.

Great service and care

The Mini Representative was very helpful as I had a number of questions I needed advise on. You are sent a video of what work they did and anything they recommend you keep an eye on. I asked for a tyre pressures check too which they obliged.