I have always been able to book a courtesy car when my car is being serviced and MOT'd. I can rely on customer service to keep me updated on the progress of my car's service and I like that they quote for the job beforehand.

Perfect experience

Richard was very efficient, polite and professional

no unexpected costs service pretty much ran to time

Because I'm very happy with the service

The team did what they said they would do, obliged me by fitting my requirements between arranged appointments (my sunroof was frozen open so couldn't really use the car until this was fixed) and washed the car and checked the tyres while I was there

have never had any problems

Friendly service, service was covered by TLC so cost was minimal, which helps! Clean inside and out is nice touch

Good experience and good communication

Quick swift and easy

The sales representative was extremely helpful during the specification and selection process. He also kept us up to date with the delivery date up until the lock down period. The delivery was handled well and the car was in a well prepared condition

Fabulous dealers; always treated Received excellent service from them.

Good service

They're still great.

I was kept up to date with how the mot/service was going.

All issues solved.

Kept well informed throughout.

first class service

Richard, Ricky and Emily were great

Well informed of result of mot and service

Because you are very helpful

Car was collected and returned very politely and in good time , service excellent and car washed as well.

No hassle, job done as expected.

A pleasure to go to your showroom

We were handled efficiently, COVID-19 precautions explained thoroughly which all worked really well. We were called to say my car was ready, out front to collect when we arrived. Car cleaned and sanitised. Great service.

No problems

Very helpful, friendly team, explaining all work that is carried out. Keeping all areas clean and sanitised and adhering to all social distancing.

MOT carried out and staff member explained any faults.

As one of many customers I was made to feel important. One of your team offered to collect and return my vehicle.

Generally very good. Easy to book in and Becky who dealt with me was great. Service took longer than expected but think this was due to the software update process. Had a slightly issue afterwards with an oil leak but garage was very good to fix.

When I get my car back, it's like it's brand new

Service completed and charged as expected. Car returned valeted. In addition I really appreciated the home collection service to reduce the risk to my husband who is vulnerable.

Staff were able to give me advice on potential home solutions before replacements needed. Was able to sort the issue myself. In a separate transaction, they were able to provide me a price that beat everything I had. Great service.

Josh made the whole experience very special

Purchased my last mini from Simon Gardener. Brought the current mini from him as well. He doesn't sell me anything I don't want or ask for. He does a great job hence I would be happy to buy my car from him again and again

Fantastic service from initial contact for booking, throughout the experience in dealership, in current conditions safely spaced seating, and all staff were prepared to go the extra mile to make my time there as pleasant as possible.

I have come to know two of the staff Becky and Ricky, they are both a credit to your company. They are the reason it is always a pleasure to visit.

efficient close by and friendly

Just really good service, seamless and very professional. Staff were lovely to deal with.

Excellent customer care. Ricky Clarke, as always ensured I had exactly what I wanted. He search and found the perfect JCW mini hatchback

Car collected and returned (v important to us during Covid-19) Very efficient and polite service.

The whole process is stress free. I was made to feel valued

Given the situation with the lockdown and delay in delivery of the car, the team has continued to be available for questions and have been very supportive. The car was delivered very quickly when the plant resumed operations.

Good phone experience when booking not. Clear procedures in place for social distancing Work done well and to a high standard.

Excellent customer service

Even though COVID-19 happened just after my order was taken North Oxford Mini kept in touch which I found reassuring.

Did exactly what they said they would do and in the timescale quoted.

Very friendly and extremely helpful as always.

All round a good experience. Thanks.

Richard was excellent, the way the garage was set out due to Covid was a credit to you . We stayed as we had to come far.All we can say well done