Repair job was done quickly.
Smooth service across the different personnel I dealt with. Very helpful and professional staff. I felt confident that it wasn't just good staff that I was dealing with but a good company too.
Timely updates on progress of work and clear explanation of costs
sorted the problem. I had faith in the diagnostics
few delays but overall very good - especially with social distancing etc.
Always friendly staff and customer service excellent
Prompt, efficient and businesslike
all i can say it was a good experience
It was faultless.
Basically listened and met all my needs on the day.
Super friendly, covid safe service with a smile.
Nothing is perfect
The car wasn't actually in for a service this time but they identified the fault with the offside rear tyre and repaired
Understood my concerns, helpful in explaining issues, courteous and friendly
Efficient friendly reliable
I am never completely satisfied
Odd that during a pandemic and a stay at home order that I was advised I could wait while my Mini was serviced and advised the collect and deliver process was chargable.
For the same reasons. we were kept fully informed of progress throughout the process form start to finish.
Great customer service. Comfortable waiting area.
kept advised with no fuss
Excellent. Enough said!
quick efficient service
Excellent service from booking to service
Easy from start to finish
It certainly seems a well run and friendly garage at Hanborough, always friendly and professional and personal approach and as my car is getting on, I've got to know a few of the regular staff over the years.
Huge thanks to Darren for his kindness and compassion shown at a difficult time. Appreciated all that Darren and Dan did to turn the situation around to resolve.
First fault on the car in 5 years, and they diagnosed and corrected the issue.
Service team are very friendly and accommodating. Easy to book appointment. Car serviced in good time.
The required check was completed quickly, properly and with courtesy.
Josh, the person who worked with me, was polite, efficient and helpful. I appreciated the discount on the new tyres, even though they weren't covered by my Mini warrantee.
All problems resolved
I live I. Bicester and was struggling to work out how I could get home after dropping my car in the COVID situation. Darren took initiative and checked with Richard who kindly picked up my car and returned it. Proactive, amazing service.
Everything was smooth, and professionally done
Ricky was so friendly,helpful and knowledgeable and helped every step of the way
I was very satisfied however I don't like surveys where I have to give a reason for my answer.
Reminded me about appointment. Able to wait for car in pleasant and Covid safe environment. Kept me informed on progress at all stages. Liked that my car was washed and sanitised before it was returned to me.
Easy to book a service, on time, washed and vacuumed car. Great customer service
Because I was
Efficient service during lockdown
Everything was done according to schedule
13 year old mini passed its MOT
Great communication from booking to end of service
Always happy with the work