*Plenty of approachable staff *Smart showroom *Process seemed to run smoothly

Perfect service; the staff at Mini kept me updated throughout

Car booked in and serviced in a timely manner.

Very helpful sales team and having a 48 hour test drive was an excellent way to try a new car, having driven a VW for 18 years.

Excellent service from Thys at long hanborough mini

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A good customer service team at North Oxford

All went to my plan

Efficient and courteous. Thought of everything.

Ricky Clarke was excellent all the way through the process. 5 Star customer service.

Easy process from start to finish.

Always had top service every time

Car is running smoothly, and they found the problem swiftly when I mention the car was hesitating

I was kept informed as to the progress of the service, pleasant surroundings in which to wait.

The service as on previous occasions was welcoming, attentive, friendly and efficient. Everything about the car is carefully explained and so I know what to expect. An additional repair was required and this was immediately accommodated

Generally satisfied with the deal done

The work was completed to my satisfaction

The service was impeccable

From start to finish everyone was professional, knowledgable and friendly

As above

Good value and great service

The service is very efficient; communications clear and there's a pleasant area in which to sit, read etc while waiting

I seem to encounter Richard each time when I book in for a service. The consistency of service is wonderful!

Everything went smoothly - no problems

Quick check-in, service well explained (along with video), and good facilities to work from while I waited.

Nice to see the video of how my MOT was done excellent

Exceeded expectations

Your all very helpful

Everyone was very helpful and efficient.

seem-less - update on how things are going and if they find anything that needs attention whilst there.

£20 charge to use courtesy car is poor eervice

From phoning to going to the Garage and having the service from the receptionist and the maintenance in charge of your vehicle. Very professional.

Everything was completed as expected.

They did what they said they would but not a 5 star as they had no correct tyre in stock to replace my failing tyre. Annoying!

Could not faulty the treatment my car and myself received.

You get a greet welcome when first step into the show room. Introduction of a sales representative straight away. Sales person guided you through patiently to every single steps from detail introduction to the car to the final signing of contract.

Did what they said

The service advisor also introduced me to the Technician, who explained answers to my questions, and then introduced me to the Body Shop manager regarding a Rear Body Panel paint issue.

Talked me through everything

Friendly and helpful service staff.

Easy to book, and staff able to contact when car was ready for collection

They dealt with my problem immediately whilst I waited and cleaned my car too!

Always welcoming and friendly. The two hour wait flies by. Great places to walk and a lovely pub, up the road, for a bite to eat. Very welcoming to dogs!

Great service

Richard was friendly, helpful and informative I waited whilst the work was done and it was a nice environment to get on with some work, and I had access to free wifi

Excellent sales advisor (Darren Peck)

Sales person, Emily was brilliant, understood our requirements, time frame and budget. However on collection car had not been properly cleaned. There was polish marks, plastic covers that hadn't been removed

Great staff

Information received throughout was helpful and clear. Drives very well after the service. Would of given a full 5 stars had the inside been given a bit of a clean up, as you do on the exterior. The service was £471 after all.

Warranty not explained otherwise exceptional service